Open to opportunities

Angel Edghill

@angeledghill

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Organized client-focused professional skilled in customer service and HR support.

Jamaica

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What I'm looking for

I seek a role focused on customer experience, data management, creative direction or HR support where I can apply organizational, data-management, and client-facing skills to improve processes and deliver excellent service.

I am a hardworking, detail-oriented professional with experience in customer service, HR administration, and client optimization. I have supported HR operations, managed employee records, performed data entry, and assisted with application processing at institutional and corporate settings.

At IBEX I currently manage customer accounts, create and optimize recruitment campaigns, adjust budgets, and handle job postings and subscriptions. Previous internships include customer service work at a national agency and HR assistance at a refrigeration firm, where I developed strong administrative and filing skills.

I bring strong Microsoft Office and data-management capabilities, effective communication and collaboration strengths, and a commitment to customer satisfaction. I seek opportunities where I can apply my organizational skills to improve processes and support teams in delivering excellent service.

Experience

Work history, roles, and key accomplishments

Current

Client Optimization Specialist

Current

IBEX

May 2025 - Present (9 months)

Manages client accounts and recruitment campaigns on Indeed by creating campaigns, adding/removing jobs, managing subscriptions, and adjusting budgets to optimize client hiring outcomes.

Account Management Campaign Management Job Posting Subscription Management Customer Service Data Management

Customer Service Intern

Passport, Immigration and Citizenship Agency

Jun 2023 - Aug 2023 (2 months)

Assisted pre-check team to verify applicant documents, performed data entry, and supported the Mailing Unit with global application filing to streamline application processing.

Customer Service Data Entry Administrative Support Microsoft Office

H.R. Assistant

Geddes Refrigeration

Jun 2021 - Aug 2021 (2 months)

Supported day-to-day HR operations by providing clerical and administrative support, compiling and updating employee records, and preparing personnel reports to improve record accuracy and processing efficiency.

HR & Administration Personnel Records Clerical Support Data Entry Reporting Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

Law

2020 -

Activities and societies: Faculty of Law President’s Committee (2022-2023)

Enrolled in the Faculty of Law starting in 2020 and active in the President’s Committee (2022-2023).

Ardenne High School

High School Diploma, Secondary Education

2013 - 2020

Activities and societies: Choir/Music Club; Key Club; Interact Club (Director); Red Cross (Executive Member); Prefect (2019-2020); 65 hours community service (2016-2019)

Completed secondary education and CSEC/CAPE examinations with awarded special performance certificates.