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Angela Nwabuko

@angelanwabuko

I resolve customer issues and strengthen digital banking, merchant, and operational experiences across fintech and service teams.

Nigeria

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What I'm looking for

I'm looking for a remote role with an international or global team where I can improve customer experiences, resolve complex support issues, and contribute to reliable operations.

I've supported customers, merchants, and operational teams across Sterling Bank PLC, Stanbic IBTC Bank, MTN Nigeria, and Messrs Clean Services Ltd for more than 10 years.

At Sterling Bank, I resolved digital banking and POS issues, managed disputes and escalations, supported merchant deployment, and helped drive a 95% increase in POS requisition, sales, and usage. I also contributed to branch e-business enrollment and profitability that helped the branch reach 3rd position in its banking region.

In client relationship and administrative support, I manage enquiries, invoices, payment follow-ups, records, recruitment, onboarding, training, and field supervision. I bring clear communication, empathy, and attention to detail to every customer and business interaction.

I'm comfortable working independently with remote and international teams, using phone, email, reporting, and customer data to keep service operations moving.

Experience

Work history, roles, and key accomplishments

Client Relationship Manager

Messrs Clean Services Ltd

Nov 2018 - Jun 2026 (7 years 7 months)

Managed client relationships through phone and email, supported payroll and office administration, and coordinated recruitment, onboarding, and training. Prepared invoices and followed up on outstanding payments.

Customer Relationship Management Phone Support Email Support Administrative Support Payroll Administration Recruitment Onboarding Training Invoicing Payment Follow Up Microsoft Word

Digital Banking Sales Officer

Sterling Bank PLC

Nov 2016 - Dec 2018 (2 years 1 month)

Provided customer support for digital banking and e-channel services, managed disputes, and supported POS merchants. Contributed to a 95% increase in POS requisition and helped the branch achieve 3rd position in the region.

Digital Banking Customer Support Dispute Resolution POS Support Merchant Support Inbound Calls Data Entry Reporting Customer Education

Team Lead, Mobile Field Agent

MTN Nigeria

Jul 2016 - Nov 2016 (4 months)

Supported customer acquisition through account opening and activation, conducted outbound cold calls, and recruited and trained new Mobile Field Agents. Prepared daily activity reports and coordinated team activities.

Customer Acquisition Account Opening Cold Calling Recruitment Training Team Coordination Reporting

Educator

Marybene Montessori School

Oct 2014 - Jun 2016 (1 year 8 months)

Prepared teaching materials and delivered classroom instruction. Prepared examination questions, marked assessments, and maintained grading records.

Teaching Lesson Planning Assessments Grading Classroom Management

Administrative Support, Agent Network

Stanbic IBTC Bank

Jan 2011 - Aug 2012 (1 year 7 months)

Provided inbound customer care and administrative support to agents and branches, maintained agent databases, and processed requests for POS cards and onboarding packs. Prepared weekly agent movement reports and followed up on agent payments.