Angela Mendoza

Managed end-to-end employee lifecycle operations across multiple regions, ensuring compliance and seamless onboarding/offboarding. Coordinated recruitment, payroll, benefits, and HR documentation while developing AI-assisted SOPs.

Supported end-to-end recruitment and onboarding across multiple regions, contributing to the successful onboarding of over 300 employees. Coordinated interview scheduling, candidate communications, and pre-employment checks.

Sourced, screened, and onboarded education professionals, managing compliance and candidate pipelines. Served as primary contact for candidates, ensuring a positive experience and operational efficiency.

Monitored trade flows and reconciliations, ensuring accuracy and compliance. Investigated trade-related issues and trained new team members on internal systems.

Managed complex customer escalations, coordinating cross-functional teams for timely resolutions. Oversaw case management and operational tracking.

Managed installation projects for 250+ customers, acting as primary point of contact during onboarding. Coordinated internal teams to ensure timely installations and positive customer experience.

Coordinated schedules and travel logistics for seven field engineers, ensuring efficient resource planning. Managed customer communications and service requests.

Delivered customer support across multiple channels, resolving complex enquiries and achieving performance targets. Promoted to Tier 2, handling escalated cases and coaching colleagues.

Managed day-to-day business operations, including client relationships, sales, administration, and creative project delivery. Designed products aligned with brand vision and represented the business in client meetings and marketing initiatives.

Bachelor's Degree in Graphic Design and Administration from University Nueva Esparta, Caracas, Venezuela (2011-2016).