Open to opportunities

Angela Mejia

@angelamejia

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Customer service professional delivering payroll support and ecommerce-ready experiences.

Colombia

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What I'm looking for

I’m looking for a customer-focused role where I can own service outcomes, resolve billing and ticket issues, and support operational reliability with clear communication—bringing my payroll and ecommerce customer experience to a team that values punctuality and continuous improvement.

I’m a customer service professional with a strong background across retail, human resources, and ecommerce support. Over the years, I’ve handled cash registers, resolved customer issues, and supported day-to-day operations with a proactive, committed mindset.

I also bring solid HR and administrative experience, including managing payroll and assisting with employee supplies. I’ve supported pensions, health insurance, and social security, ensuring employees received timely, accurate assistance.

In sales-focused and technical customer roles, I worked as a Diamonds International Diamond Grader—grading diamonds, analyzing trade-ins and upgrades, organizing shipments, and helping with merchandising and staff training. I enjoyed guiding customers in selecting diamonds and ensuring consistent quality and evaluation.

Today, I provide accounts and billing customer service and chat support through Microsoft services Waha, as well as eBay ecommerce customer service. Currently, as a Transportation & Payroll Customer Service Representative, I support parents and school districts through calls and ticket resolution for a school bus tracking app, while monitoring bus cameras and GPS systems and coordinating routes via email.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep (Payroll)

Current

Lean Solutions Group

Mar 2025 - Present (1 year 3 months)

Manage drivers’ payroll and provide customer support to parents and school districts by handling calls and tickets related to a school bus tracking app, including GPS and camera monitoring.

Customer Support School Bus Tracking Support Monitoring Ticket Resolution

Customer Service Chat Agent

Teleperformance Colombia

Oct 2022 - Mar 2025 (2 years 5 months)

Provided accounts and billing customer service through chat in Microsoft services Waha and supported eBay customers with issue resolution.

Billing Support Chat Support

Diamond Grader

Diamonds International

Jun 2019 - Sep 2020 (1 year 3 months)

Provided diamond assessments and evaluation, organized shipments and sorting for distribution, and supported merchandising and diamond trading activities.

Diamond Assessment Shipment Organization

Diamond Grader

Diamonds International

Jan 2014 - Apr 2016 (2 years 3 months)

Assisted customers with diamond selection and evaluated trade-ins to determine upgrades, while also preparing purchases for company approval and training staff on selections.

Trade In Evaluation Purchases Approvals Support Staff Training

Sales Associate (Diamonds)

Diamonds International

Feb 2012 - Mar 2013 (1 year 1 month)

Assisted customers with diamond sales, graded diamonds for in-store purposes, and supported inventory management activities.

Diamond Grading Inventory Management Customer Support Retail Sales

Sales & Customer Service

Purple Papaya

Nov 2010 - Dec 2011 (1 year 1 month)

Sold souvenirs and clothing while assisting with restocking, ordering merchandise, and resolving customer issues at the point of sale.

Retail Sales Customer Service Cash Handling

Human Resource Assistant

Acondesa

Aug 2008 - Nov 2009 (1 year 3 months)

Managed payroll and supported employee administration, including supplies and assistance with pensions, health insurance, and social security processes.

Payroll Processing HR & Administration Employee Supplies Benefits Administration Pensions Health Insurance Social Security