Dorcas Njoroge
@dorcasnjoroge1
I'm a telesales and credit collections professional driving recovery and client conversion.
KenyaWhat I'm looking for
I've driven loan recovery, client conversion, and customer engagement across credit, SACCO, and sales environments.
At Mombo SACCO Company Limited, I perform KYC due diligence, build client relationships, cross-sell savings, loans, insurance, and digital banking solutions, and monitor portfolio performance.
At Loan Plus Digital Credit Provider, I achieved 70% recovery performance through repayment follow-up, accurate records, and prompt client communication. I also increased client conversion rates by 15%.
Previously, I generated leads and met sales quotas at Newrgy Company Limited, while my counselling attachment at Kamiti Medium Prisons included psychoeducation and individual and group counselling.
Experience
Work history, roles, and key accomplishments
Telesales Representative
Mombo Sacco Company Limited
Aug 2026 - Present (1 month)
Performed KYC due diligence and verified account opening documents in line with CBK/SASRA and AML compliance. Built strong client relationships and drove cross-selling of savings, loans, insurance, and digital banking solutions.
Telesales Executive
Newrgy Company Limited
Oct 2024 - Dec 2025 (1 year 2 months)
Made outbound calls to prospective clients to generate leads and initiate sales conversations. Consistently achieved or exceeded daily, weekly, and monthly sales quotas.
Sales Representative
Newleaf Welleness Company
Aug 2024 - Dec 2024 (4 months)
Identified and contacted potential customers through cold calls and in-person methods. Presented products and services, closed deals, and built relationships with new and existing customers.
Credit Control/Collection Specialist
Loan Plus Digital Credit Provider
Jan 2024 - Jul 2024 (6 months)
Monitored customer loan accounts and followed up on repayments to reduce overdue balances, achieving 70% recovery performance. Provided excellent customer service and maintained accurate client records to increase conversion rates.
Counsellor Attachee
Kamiti Medium Prisons
Jul 2023 - Oct 2023 (3 months)
Carried out psychoeducation classes and conducted individual and group counselling. Maintained client records for three months as expected by the school psychology department.
Education
Degrees, certifications, and relevant coursework
University of Nairobi
Bachelor of Arts, Psychology and Sociology
2020 - 2024
Bachelor of Arts in Psychology and Sociology from the University of Nairobi, completed in 2024.
Wanjohi Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2015 - 2018
Kenya Certificate of Secondary Education from Wanjohi Girls High School, completed in 2018.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Skills
Interested in hiring Dorcas?
You can contact Dorcas and 90k+ other talented remote workers on Himalayas.
Message DorcasGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
