Eazy Nesta

I am a customer service and collections professional with over three years of experience in credit management, customer support, and team leadership. I focus on resolving disputes, negotiating repayment plans, and maintaining compliance while preserving customer relationships.

As a Team Leader at Gain Ventures Limited, I supervised and supported debt-collection teams, tracked performance metrics to improve recovery rates, and trained staff on laws and negotiation techniques. I emphasize ethical communication and mentorship to lift team capabilities.

Previously, as a Credit Controller at XGO Kenya Limited, I managed customer accounts, conducted credit checks, and educated clients on credit policies to build trust and improve repayment compliance. I consistently collaborated with leaders to meet collection targets.

I bring strong communication, problem-solving, and organizational skills, with a results-oriented approach that balances target achievement and empathy. I am committed to continuous improvement and delivering professional, compliant recovery outcomes.