Open to opportunities

Angela Ivy

@angelaivy

Message

I’m an experienced claims processor focused on accurate, compliant medical insurance claim resolution.

United States

Message

What I'm looking for

I’m seeking a challenging position where I can use my current claims and customer service skills to support accurate, compliant outcomes and help advance the organization, with stable employment.

I’ve built a strong background in claims and customer-facing support, handling high-volume work that demands accuracy, confidentiality, and reliable follow-through. Most recently, I processed medical claims with a focus on accuracy, completeness, and compliance with insurance policies.

At Humana, I reviewed claims for reimbursement accuracy, verified patient insurance eligibility and coverage, reconciled discrepancies, and maintained detailed records of every claim. I also communicated with healthcare providers, patients, and insurance companies to gather missing information and resolve issues while adhering to regulations such as HIPAA.

Before that, I worked as a Claims Service Specialist at Allstate and supported first notice of loss claims, customer needs, and claims payment processing. Earlier experience in banking customer service strengthened my ability to protect confidential information, handle inquiries, and route complex complaints for effective resolution.

My foundation also includes paralegal work and clerical support, where I handled client interviews, prepared disability-related documentation, and supported Chapter 7 bankruptcy proceedings. I bring that same disciplined, process-oriented approach to every claim and interaction—prioritizing clarity, documentation, and dependable outcomes.

Experience

Work history, roles, and key accomplishments

Claims Processor

Humana

Oct 2022 - Sep 2025 (2 years 11 months)

Analyzed medical claims for accuracy, completeness, and compliance with insurance policies, including payment determination and discrepancy reconciliation. Verified patient insurance eligibility and coverage details, communicated with providers and patients to resolve missing information, and maintained detailed claim records in accordance with HIPAA.

Medical Claims Processing Claims Adjudication Payment Reconciliation Patient Communication HIPAA Microsoft Word Eligibility Verification HIPAA compliance Claims Documentation Record keeping Customer Service Verbal And Written Communication

Claims Service Specialist

Allstate

Oct 2021 - Oct 2022 (1 year)

Handled first notice of loss claims by explaining the basic claim process to customers. Approved and processed claims payments while maintaining customer connections and addressing customer needs.

Customer Service Claims Processing Microsoft Word Verbal And Written Communication

Customer Service Specialist

BancorpSouth

Apr 2019 - Oct 2021 (2 years 6 months)

Provided friendly, courteous customer service and answered inquiries using knowledge of banking products and services. Protected confidential customer information and routed complex complaints for effective resolution.

Customer Service Microsoft Word Banking Product Service Support Complaint Management Inquiries Handling Verbal And Written Communication

Deputy Clerk

City of Okolona

Jun 2018 - Apr 2019 (10 months)

Received cash payments from residents for water services, city/school taxes, and court fines, and balanced the cash drawer with daily receipts. Performed administrative tasks including filing, answering phones, and assisting customers.

Cash Handling Cash Drawer Balancing Payment Processing Filing Phone Support Administrative Support Microsoft Word Clerical Customer Correspondence Verbal And Written Communication

Member Service Representative

Broadpath Health Solutions

Oct 2017 - Apr 2018 (6 months)

Handled incoming calls from prospective and current members and assisted with disputes. Provided additional information to members, explained services, and recorded details of actions taken.

Member Services Service and Benefits Explanation Microsoft Word Dispute Resolution Service Explanation Customer Support Verbal And Written Communication

Social Security/Bankruptcy Paralegal

Mayfield Law Firm

Sep 2016 - May 2017 (8 months)

Conducted client interviews and scheduled Social Security hearings for interviewing claimants. Prepared disability documents and maintained medical records, evaluated case files, submitted hearing scheduling to the office of disability adjudication, and supported Chapter 7 bankruptcy proceedings.

Client Interviews Medical Records Management Disability Adjudication Submission Chapter 7 Bankruptcy Support Microsoft Word Paralegal Support Disability Adjudication Filing Support Verbal And Written Communication