I am an experienced administration and operations professional with over 8 years of experience spanning membership management, financial administration, business operations, communications, marketing and stakeholder relations.
Throughout my career, I have developed a strong foundation in managing end-to-end administrative processes, maintaining CRM systems and databases, financial reporting, invoicing, account reconciliations, customer service and operational coordination. My experience includes working within professional membership organisations, where I have been responsible for membership applications and onboarding, compliance processes, member relations, financial administration and maintaining accurate organisational records.
In my current role as Member Services and Communications Co-ordinator at Master Builders Association Western Cape, I have expanded my experience into brand management, public relations, marketing, committee coordination and industry communications. I have played an integral role in the association's rebranding initiatives, manage communications with members and external stakeholders, liaise with PR agencies, oversee the annual membership directory and serve as the primary point of contact between the organisation and its external IT service providers.
Some of my career highlights include coordinating the administrative and operational aspects of a FASSET-funded tender project involving 150 students across three TVET colleges, managing SAQA data submissions for over 7,000 members, supporting strategic reporting and performance analysis, and delivering internal staff training on systems, processes and operational procedures.
I am proficient in Microsoft Office 365, Excel, SAGE Pastel, CRM systems, Mailchimp, WordPress, WooCommerce, Canva, SharePoint and Microsoft Teams. I am also currently furthering my knowledge through a Bookkeeping Fundamentals course.
I consider myself adaptable, organised, analytical and solutions-driven, with the ability to manage competing priorities, work independently and collaborate effectively across departments. I enjoy roles that allow me to combine administration, problem-solving, coordination and communication while contributing to improved business processes and organisational success.
I am particularly interested in opportunities within administration, operations, membership management, finance, business support, communications and project coordination, where I can apply my experience, continue developing professionally and add meaningful value to an organisation.
