Open to opportunities

Bianca Mocke

@biancamocke

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Dedicated administrative professional with extensive experience in customer support.

South Africa

Message

What I'm looking for

I seek a role in a supportive company culture that fosters growth and development.

I am a dedicated administrative professional with a strong background in customer support and technical assistance. Currently, I serve as a Technical and Administrative Support Agent at Web Africa, where I excel in administration, billing, and customer satisfaction. My role involves training and leadership development, which has honed my skills in managing teams and enhancing customer experiences.

Previously, I worked as an MDU Brand Activations Specialist at Frogfoot Fibre, where I was responsible for sales, marketing, and customer engagement. My experience as a Local Government Councillor allowed me to manage community services and engage with stakeholders effectively. I am passionate about pursuing a career in the private sector, where I can leverage my skills to contribute to a dynamic team and grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Technical and Administrative Support Agent

Current

Web Africa

May 2024 - Present (1 year 7 months)

Provided technical and administrative support, managing billing and ensuring customer satisfaction. Conducted training and contributed to leadership development initiatives.

Administration Billing Customer Support Customer Satisfaction Training Leadership Development Web Africa'S CRM

MDU Brand Activations Specialist

Frogfoot Fibre

Jun 2021 - Apr 2024 (2 years 10 months)

Managed brand activations, sales, and marketing efforts, focusing on MDU properties. Provided customer support, built stakeholder relationships, and implemented communication campaigns.

Sales Administration Marketing Customer Support Stakeholder Management Communication Campaign Management SOLID Frogfoot CRM

Local Government Councillor

Modimolle / Mookgophong Local Municipality

Aug 2016 - Nov 2021 (5 years 3 months)

Served as a Local Government Councillor under contract, managing staff and representing the public. Handled administration, stakeholder communication, media relations, and public relations. Planned and executed community projects and events, including policy writing and implementation.

Public Representation Administration Media Relations Public Relations Community Engagement Social Media Management Event Planning Policy Writing Supply Chain Management

Tertiary Education Consultant

CTU Training Solutions

Mar 2021 - Jun 2021 (3 months)

Served as a Tertiary Education Consultant, handling administration, sales, and presentations. Focused on engaging with customers and building relationships.

Administration Sales Presentation Customer Engagement Relationship Building

Administration Management

Wonderland Creche

Oct 2014 - Feb 2021 (6 years 4 months)

Managed administrative duties for the creche, including invoicing using Sage Pastel and handling financial requisitions. Maintained client relations and performed secretarial tasks like typing, filing, and managing meeting documentation.

Administration Sage Pastel Financial Management Typing Meeting Management SAGE Pastel

Managing Director / Music Teacher

Encore Studio

Jan 2011 - Aug 2016 (5 years 7 months)

Served as Managing Director and Music Teacher, overseeing administration and providing vocal and instrument training. Managed marketing efforts for the studio through social media and traditional channels.

Administration Music Education Vocal Training Piano Marketing Social Media Marketing

Shop Assistant

Mr. Video Mokopane

Jun 2007 - Dec 2011 (4 years 6 months)

Worked as a Part-Time Shop Assistant, providing customer service and handling administrative tasks. Managed financial transactions and maintained stock control.

Customer Service Administration

Education

Degrees, certifications, and relevant coursework

University of South Africa

Diploma, Public Relations

2019 - 2022

Pursued a diploma focusing on public relations principles and practices. Developed skills in communication, media liaison, and relationship building.

South African Institute of Business

Certificate, Municipal Finance and Administration

Completed a certificate program focusing on municipal finance and administration. Gained knowledge in key areas relevant to local government financial management.