Sibongile Malinga

Responded to requests, queries, and complaints, escalating to relevant personnel when unresolved. Adhered to regulations, organizational standards, policies, and procedures, reporting non-compliance and implementing corrective actions.

Assisted in event planning, including securing venue contracts and arranging travel for guest speakers. Managed internal and external communications, preparing letters, reports, and presentations.

Administered the Sage VIP Premier System, managing provident fund and medical aid processing. Liaised with management and staff on payroll-related queries and prepared various payroll reports.

Assisted customers with navigation on the internet banking website and resolved technical queries related to the site. Updated customer details and handled various account and general inquiries.

Performed inbound and outbound calls, assisting clients with contract upgrades, activations, and downgrades. Provided technical support for internet connection issues and smartphone devices.

Currently pursuing a Bachelor of Commerce in Economics, focusing on financial accounting principles, business management, statistics, economics, quantitative modeling, sustainability, and greed. This program provides a comprehensive understanding of economic theories and their practical applications.

Obtained a Diploma in Business Administration, covering essential aspects of business operations and management. This certification enhanced skills in administrative support and organizational efficiency.

Completed a Higher Certificate in Economics and Management Sciences, with major subjects including economics, business management, basic numeracy, English for academic purposes, and accounting concepts. This program laid a strong foundation in economic and management principles.

Achieved Payroll Certification, gaining expertise in applying payroll processing checklists, adding new employees to the Premier system, completing payslip functions, and utilizing time-saving utilities. Also learned to reconcile input for accurate payments, apply correct termination procedures, and print payslips and reports.

Completed a Certification in Office Administration, covering an introduction to computing, basics of Windows, Microsoft Word, Excel, Access, and PowerPoint. The curriculum also included inbound and outbound contact center skills, effective business communication, and leadership.

Obtained a Matric Certificate with subjects including Accounting, Economics, Business Economics, Mathematics, English, IsiZulu, and Afrikaans. This foundational education provided a broad academic background.