Open to opportunities

Andy Jude Edzie

@andyjudeedzie

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Passionate IT professional with expertise in customer support.

Ghana

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in IT and customer service.

I am a dedicated IT professional with a strong focus on customer support and technical assistance. My experience spans various roles in customer service, where I have honed my skills in empathic communication and problem-solving. Currently, I work at Buwelo, a US-based BPO, where I provide technical support and manage cloud systems for clients. My ability to communicate effectively and work collaboratively with teams has been key to my success in this role.

In addition to my technical skills, I have a rich background in coaching and program coordination through my involvement with NGOs like Hoops Care International and Basketball Unite. I have led youth teams and managed educational programs, emphasizing the importance of personal development and teamwork. My commitment to helping others extends beyond the workplace, as I strive to make a positive impact in my community through sports and education.

Experience

Work history, roles, and key accomplishments

Technical Support

Buwelo

Jan 2023 - Present (2 years 6 months)

Provided technical support including installation, de-installation, remote diagnosis, and problem-solving for cloud-based systems. Managed customer care via telephone, chat, and email, and trained new employees.

Cloud Based Systems Customer Service Technical Troubleshooting Software Development Training Problem Solving Communication Skills Zendesk Salesforce

Customer Service

Majorel

Jan 2022 - Present (3 years 6 months)

Delivered customer care for Bolt users through email, in-app messaging, and telephone, handling inquiries, orders, and complaints with an empathetic and solution-oriented approach. Served as a delegate for the team lead, overseeing 15 co-workers.

Customer Care Email Support Conflict Resolution Team Leadership Empathy Communication Skills Problem Solving Training

Basketball and Educational Coach

Basketball Unite

Jan 2021 - Present (4 years 6 months)

Founded and coordinated the NGO, serving as head coach for youth teams (U13 to U21 male, U13 to U16 female). Facilitated international scholarships for players and managed daily administrative tasks, including planning and accompanying tournaments.

Program Coordination Basketball Coaching Scholarship Mediation Event Planning Public Relations Youth Development Team Leadership Communication Skills

Customer Service

Ison Xperiences

Jan 2019 - Present (6 years 6 months)

Processed a minimum of 100 tickets daily with a professional and immediate approach. Assisted with workforce planning and human resources, including monthly team capacity planning and monitoring attendance for 70 co-workers.

Ticketing Workforce Planning Human Resources Customer Service Team Leadership Communication Skills Problem Solving Zendesk

Basketball and Educational Coach

Hoops Care International

Jan 2008 - Present (17 years 6 months)

Served as head coach for youth basketball teams (U13 and U16, mixed teams) and acted as a delegate for the program coordinator. Trained national and international interns and volunteers, and organized malaria prevention clinics.

Basketball Coaching Program Coordination Team Leadership Training Event Planning Public Relations Youth Development Communication Skills Mentorship

Education

Degrees, certifications, and relevant coursework

IBB Centre for Computer Studies

Diploma, Computer Studies

Completed a Diploma in Computer Studies, gaining foundational knowledge in various computer-related subjects. This program provided essential skills for a career in IT and customer support.

Cape Coast Technical Institute

Senior High School Certificate, Electrical Installation Works

Completed Senior High School with a focus on electrical installation works. This program provided practical skills and a strong technical foundation.

Arellano University

Bachelor's, Computer Science

Undertook a one-year scholarship for a Bachelor's in Computer Science. This experience broadened my understanding of computer science principles and applications.