Andrzej Podsada

I’m a B2B customer and product support professional with experience in digital products, case handling, troubleshooting, escalations, documentation, and cross-team coordination.

At Google, I supported small and medium-sized businesses using Google Ads, handling around 20 customer cases per day across configuration, billing, policies, account settings, and product questions. I used internal systems to investigate issues, document cases, provide guidance, and escalate more complex problems to specialist teams. I also served as an internal Google Analytics specialist and reviewed ads for policy and quality compliance.

At McLaren Solutions, I provided mainly email-based B2B support for online HR products, helping customers with configuration, practical product use, and day-to-day issues. I also worked with development teams on product functionality, customer-reported issues, and requested improvements.

Alongside customer support, I have extensive experience in independent financial market analysis, which strengthened my analytical thinking, accuracy, structured decision-making, and ability to work independently.

I’m particularly interested in remote roles in Product Support, B2B Customer Support, Support Operations, Customer Operations, and related process-focused roles where I can combine customer problem-solving with documentation, process improvement, and clear written communication.