Open to opportunities

Andrés Lacouture

@andrslacouture

Data Entry and multilingual technical support professional pursuing entry-level data analytics roles in remote settings.

Colombia

Message

What I'm looking for

I’m looking for an entry-level remote role in Colombia where I can apply my data accuracy and remote support strengths, work efficiently, and communicate clearly across Spanish, English, and French while continuing to grow in data analytics.

I’m a detail-oriented, multilingual professional focused on accuracy, efficiency, and clear communication. I’m currently completing the Google Data Analytics Professional Certificate, and I bring hands-on experience maintaining clean, consistent client data while working under deadlines.

In my most recent role as a Data Entry Assistant / Intake Sales Coordinator (Hybrid) with James Immigration Law, I entered, verified, cleaned, and backed up client data across tools like Zoho CRM, HubSpot, and Camp Legal—ensuring integrity and confidentiality. Previously, I worked remotely as a Polyglot Technical Support Agent for Lorex, where I handled English, Spanish, and French troubleshooting for security systems, created support tickets, and processed device replacements/refunds.

Experience

Work history, roles, and key accomplishments

Data Entry & Intake Coordinator

James Immigration Law

Jun 2024 - Jun 2025 (1 year)

Verified, cleaned, and backed up client data across Zoho CRM, HubSpot, and Camp Legal while maintaining data consistency, integrity, and confidentiality. Supported lead generation and client follow-up using social media and CRM tools under deadline pressure.

Data Entry Data Cleaning Data Backup Zoho CRM HubSpot Data Integrity Confidentiality Lead Generation Social Media

Technical Support Agent

Lorex

May 2022 - Sep 2023 (1 year 4 months)

Provided multilingual technical support for security systems (IP cameras, DVR/NVR, and sensors) through remote troubleshooting. Created support tickets and processed device replacements/refunds.

Technical Support Remote Support IP Cameras DVR Sensors Multilingual Customer Support Refund Processing

French Teacher (Intermittent)

Alliance Française

Jan 2017 - Jan 2023 (6 years)

Taught French to students aged 6–18 in-person and online, adapting lessons for virtual delivery. Supported DELF exam preparation and developed lesson planning and classroom management skills for digital instruction.

French Teaching Virtual Instruction Lesson Planning Classroom Management Virtual Delivery Digital Teaching

Bilingual Customer Service Agent

Verizon

Oct 2021 - Feb 2022 (4 months)

Assisted customers with billing, network issues, plan changes, and app navigation, creating support tickets as needed. Interpreted between English and Spanish for international clients and guided users through digital self-service platforms.

Customer Service Billing Support Network Troubleshooting Interpretation

Waiter

Marinos Jr Express

Sep 2015 - Dec 2016 (1 year 3 months)

Provided customer service in a high-volume restaurant and supported customer acquisition through word-of-mouth and social media promotion. Maintained reliability, punctuality, and teamwork in a fast-paced environment.

Customer Service Teamwork Reliability Punctuality