Open to opportunities

ANDRINTSOA Stephane Claver

@andrintsoastephanecl

Message

I am an experienced multilingual sales and hospitality manager driving customer satisfaction and ope

Madagascar

Message

What I'm looking for

I seek managerial roles in sales, hospitality, or tourism where I can lead teams, improve customer satisfaction, manage operations, and grow professionally in a multicultural, service-oriented organization.

I am a multilingual, customer-focused professional with over 10 years of experience across sales, hospitality, and tourism in Madagascar and Mauritius. I excel at leading teams, improving customer satisfaction, and solving operational challenges.

At Groupe Hetsike I served as Sales Manager, Warehouse Manager and seasonal Purchase and Sale Manager, where I set objectives, managed stock, prepared invoices, and implemented purchasing strategies to meet targets. I have hands-on experience handling complaints, coordinating deliveries, and ensuring quality service in fast-paced environments.

I hold training from Royal Caribbean (Restaurant Service), a diploma in Marketing, and a tour guide certification, and I speak multiple languages. I am committed to delivering high-quality service, exceeding client expectations, and contributing to growth in service-driven organizations.

Experience

Work history, roles, and key accomplishments

Sales Manager

Groupe Hetsike

Apr 2022 - Present (3 years 4 months)

Managed sales team and oversaw sales growth, setting clear objectives. Handled customer interactions, order preparation, delivery, and resolved complaints to ensure excellent customer service.

Sales Management Customer Service order fulfillment Problem Solving Team Leadership

Purchase and Sale Manager

Groupe Hetsike

Apr 2021 - Present (4 years 4 months)

Managed the purchase, transport, and sales of products, including groundnuts, corn, and rice. Set purchase objectives and implemented strategies to achieve them during seasonal periods.

Procurement Sales Strategy Logistics Supply Chain Management Seasonal Sales

Warehouse Manager

Groupe Hetsike

Jun 2020 - Present (5 years 2 months)

Managed stock and goods handling, meticulously tracking inputs and outputs. Prepared invoices and receipts for clients, ensuring accurate documentation.

Inventory Management Stock Control Logistics Invoicing Documentation Warehouse operations

Chauffeur et Guide Touristique

Loïc Tours Services

Jan 2017 - Present (8 years 7 months)

Guided tourists to discover various places, parks, nature, landscapes, and traditions across Madagascar. Assisted clients with their needs, resolved problems, and ensured high satisfaction.

Problem Solving Tourism Client Relations

Marketing Manager

Esprit Libre Restaurant & Guest House

May 2016 - Present (9 years 3 months)

Undertook marketing duties, including conducting promotional efforts through brochures, flyers, and email marketing. Liaised with tour operators to gather customer expectations and analyzed client satisfaction to improve service quality.

Marketing Promotional Activities Email Marketing Customer Satisfaction Market Research

Chef de Rang

Zorbas The Greek Restaurant

Sep 2015 - Present (9 years 11 months)

Welcomed clients, presented menus, and assisted with food and beverage selections. Ensured client comfort and satisfaction throughout their dining experience.

Customer Service Food And Beverage Service Client Relations Hospitality Restaurant Operations

Executive Assistant

Hotel Tcilaosia

Apr 2015 - Present (10 years 4 months)

Managed reservations and room planning, and provided airport pick-up services for clients. Monitored restaurant service, resolved various hotel problems, and organized picnics while addressing client requests.

Reserving Problem Solving Hotel Operations Event Planning Customer Relations

Restaurant Supervisor

La Rougaille Créole Restaurant

Aug 2014 - Present (11 years)

Controlled supply activities, managed stock, and ensured excellent restaurant service. Conducted training for newly hired staff and handled cash register operations while collecting customer feedback for service improvement.

Supply Chain Stock Control Staff Training Customer Feedback

Education

Degrees, certifications, and relevant coursework

Royal Caribbean International (CSCS)

Certiﬁcate, Restaurant Service

2023 - 2023

Completed comprehensive training in restaurant service, focusing on enhancing customer experience and operational efficiency within the hospitality industry.

LINFOTOUR

Certiﬁcate, Tourism

2020 - 2020

Undertook specialized training to become a certified tour guide, gaining expertise in leading tours and providing insightful information to tourists.

Université Des Mascareignes

Diploma, Marketing

2016 - 2016

Acquired a diploma in Marketing, covering principles of market analysis, promotional strategies, and consumer behavior to effectively manage marketing campaigns.

English Teaching Program

Certiﬁcate, American English

2014 - 2014

Participated in a program focused on American English, enhancing language proficiency and communication skills for diverse professional and personal interactions.