Orlando Randria

I’m a customer relations and sales professional with 2 years of experience in inbound/outbound call centres, B2C telecommunications sales, and business development. I’ve built a proven track record in client retention, complaint management, and upselling for major French telecoms operators.

In my Sales Agent role with Bouygues Telecom, I handled inbound calls for the French market, managed customer complaints and invoice disputes with empathy, and achieved retention and loyalty targets through tailored solutions. I also generated upsell and cross-sell revenue by listening closely to customer needs.

More recently, I’m expanding into multi-channel prospecting and lead generation as a freelance Business Development Manager for Leaidin Agency. I create outreach campaigns, monitor performance, and use Sales Navigator, AI Automation, and CRM platforms to drive results.

I bring bilingual English/French capability and strong knowledge of the French market, plus hands-on support experience from resolving inbound technical support calls for Orange France. I’m motivated by clear goals, proactive communication, and continuous improvement in customer outcomes.