Dadhiram Niraula
@dadhiramniraula
I resolve end-user IT issues across devices, Microsoft 365, and networks.
CanadaWhat I'm looking for
I deliver end-user support across Windows, macOS, and Android environments, resolving device, software, Microsoft 365, and network issues through remote and deskside service.
At Extratech, I serve as a first point of contact for users, troubleshooting Windows 11, printers, Wi-Fi, DNS, DHCP, Outlook, SharePoint, and Teams. I also support onboarding and offboarding through Microsoft Entra ID, including MFA, password resets, groups, licensing, and SSPR.
In my current deskside work, I image, deploy, and configure desktops and laptops; maintain operating systems, drivers, firmware, and applications; and prepare workstations for departmental needs. I also configure network printers, routers, modems, wireless equipment, and asset labels while following security and licensing requirements.
I bring hands-on experience in Intune, Clonezilla, RDP, ticket operations, asset tracking, documentation, and ITIL/SLA-based incident handling. I'm eager to keep growing in a challenging IT environment while contributing practical, reliable support.
Experience
Work history, roles, and key accomplishments
Performed computer imaging, deployment, and configuration of desktops and laptops according to organizational standards and departmental requirements. Installed, upgraded, and maintained operating systems, drivers, firmware, and business applications. Prepared and configured task-oriented workstations with department-specific software and security settings. Upgraded printer firmware, configured ne
Worked as Information Technology Support Technician at Barrister Technologies, Inc..
Worked as IT Support Specialist at Field Nation.
• Organizing as first point of contact for end users by delivering remote technical support, ensuring that incidents
and service requests were addressed in a timely and professional manner via phone, email and ticketing system.
• Troubleshooting Windows 11 issues such as operating systems, printers, Wi-Fi access, as well as basic
networking services such as DNS and DHCP were diagnosed
Customer Support Representative
Japanese Village Teppan Dining
Nov 2019 - Jan 2022 (2 years 2 months)
Managing bookings, answering more than 25 phone inquiries, organizing schedules efficiently. Handling guest concerns, building positive experiences, maintaining professionalism. Working with coworkers to deliver smooth service and solve problems quickly. Maintaining high quality service, attention to detail, creating welcoming environments. Multitasking, staying calm under pressure, resolving issu
Education
Degrees, certifications, and relevant coursework
Tribhuvan University
Master of Education, EDUCATION
CompTIA
CompTIA A+
Issued Feb 2026
Cisco
CCNA
Issued Aug 2026
Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Issued Feb 2026
Microsoft
Microsoft Certified Endpoint Administrator Associate
Issued Sep 2025
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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