Open to opportunities

Andrew User

@andrewuser12

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Hospitality and operations manager with fitness and client-facing leadership experience.

United States

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What I'm looking for

I seek a hands-on operations or facility management role with high customer interaction, team leadership, and opportunities to improve processes and member/client satisfaction.

I am an operations and client-facing manager with hands-on experience running fitness facilities and coordinating large-scale, compliance-sensitive testing operations for high-profile clients. I consistently deliver exceptional customer service, manage teams, and maintain facility and logistical standards while adapting procedures to meet client needs.

My background includes floor and club management, site coordination, employee training, inventory and financial oversight, and freelance creative work in modeling and photography. I bring strong communication, scheduling, and problem-solving skills, plus a track record of improving member engagement and operational reliability for demanding clientele.

Experience

Work history, roles, and key accomplishments

Current

Model & Photographer

Current

Freelance

Oct 2016 - Present (9 years 4 months)

Commercial and physique modeling and photography across Europe and North America, coordinating shoots and serving as subject, photographer, and creative consultant.

Photography Modeling Creative Direction Project Coordination

Floor Manager

Duquesne Club

Oct 2023 - Jan 2026 (2 years 3 months)

Managed the Duquesne Club health and fitness center serving executive members, ensuring exceptional customer service and maintaining facility operations and equipment.

Facility Management Customer Service Office Management Service Coordination

Site Manager

Quantgene Inc.

Nov 2020 - Apr 2023 (2 years 5 months)

Led nationwide COVID-19 testing operations for entertainment clients, managing locations, training staff, and maintaining SOPs and HIPAA compliance to ensure client satisfaction.

Logistics Coordination Inventory Management Scheduling HIPAA Client Relations

Club Manager

Anytime Fitness

Aug 2019 - Nov 2020 (1 year 3 months)

Oversaw day-to-day club operations, prioritized member engagement and community outreach, and managed sales, facility maintenance, financials, and social media.

Club Operations Sales Member Engagement Facility Maintenance Community Outreach Financial Management Social Media

Front Desk Manager

Gold's Gym

Oct 2018 - Jul 2019 (9 months)

Managed front desk operations and associates, overseeing training, scheduling, inventory, and financial transactions to ensure strong first impressions and service.

Scheduling Inventory Management Customer Service

Front Desk Associate

Gold's Gym

Apr 2018 - Sep 2018 (5 months)

Maintained front desk operations, assisted members, conducted tours, and handled calls and registration duties to support daily club functionality.

Reception Registration Customer Service

Education

Degrees, certifications, and relevant coursework

Robert Morris University

Bachelor of Arts, Interdisciplinary Studies

2017 - 2021

Activities and societies: RMU Student Council Event Planning Committee; assisted in planning and preparation of student events, purchasing materials, and event staffing.

Completed a Bachelor of Arts in Interdisciplinary Studies with coursework in politics, sociology, culture, and related social sciences.