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ANDREWS LEO

@andrewsleo

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I lead IT operations, service delivery, and infrastructure teams for global enterprise accounts.

India

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What I'm looking for

I'm looking to lead IT operations, service delivery, or infrastructure teams where I can improve SLA performance, build capable teams, strengthen customer partnerships, and drive measurable operational improvement.

At Computacenter, I own end-to-end service delivery for global enterprise clients, leading customer governance, account transitions, SLA performance, risk management, and executive stakeholder relationships.

Previously at Mphasis, I led multi-disciplinary infrastructure teams supporting Grupo Bimbo, Commonwealth Bank of Australia, Dollar Thrifty Automotive, and Blackstone Hospitality. I helped reduce escalations by 40%, cut manual workload by 35% through automation, improve customer satisfaction by 20%, and deliver infrastructure migrations and transitions with a 99% incident-free record.

I lead people first: building trusted L1–L3 teams through mentoring, shift-left practices, knowledge sharing, and data-driven continuous improvement.

Experience

Work history, roles, and key accomplishments

Associate Manager – IT Operations & Service Delivery

Computacenter

Mar 2022 - Apr 2026 (4 years 1 month)

Managed end-to-end account management for global enterprise clients, leading a diverse team of technology experts and orchestrating cross-functional delivery. Prepared operational reports and service review decks, and drove SIPs, risk governance, and continual performance coaching.