Andrew Iraheta
@andrewiraheta
Customer-focused advocate with extensive experience in automotive warranty services.
United StatesWhat I'm looking for
As a dedicated VPP Advocate at Toyota of North America, I leverage my extensive knowledge of customer and factory warranty processes to assist dealerships nationwide. My role involves guiding dealerships through mechanical claims and ensuring they understand the coverage of parts under warranty. My experience has honed my communication skills, allowing me to effectively address customer inquiries and resolve issues promptly.
Prior to my current position, I served in various roles at Park Place Lexus, where I developed a comprehensive understanding of dealership operations. My responsibilities included managing paperwork, training new employees, and ensuring timely delivery of parts. I take pride in my ability to maintain high-quality standards while meeting deadlines and adapting to the dynamic needs of the automotive industry.
With a strong commitment to customer service and a proactive approach to problem-solving, I am eager to contribute my skills and experience to a forward-thinking organization that values excellence and teamwork.
Experience
Work history, roles, and key accomplishments
Contact VPP Advocate
Toyota Of North America
Oct 2022 - Present (2 years 8 months)
Provided expertise in customer and factory warranty information for new and used vehicles. Assisted dealerships nationwide with mechanical claims and determined factory coverage for parts on Toyota, Lexus, and other brand vehicles.
Courier
Park Place Dealerships
Nov 2021 - Present (3 years 7 months)
Transported inner office paperwork, documents, and license plates between corporate and various dealerships. Made daily rounds to county tax offices for dealer paperwork registration and delivered sales deals and titles between stores.
Parts Warehouse
Park Place Lexus
Oct 2019 - Present (5 years 8 months)
Developed and implemented warehouse safety and security programs. Scanned and verified part numbers against packing lists and communicated with managers regarding discrepancies using CDK and Microsoft software.
Parts Puller
Park Place Lexus
May 2015 - Present (10 years 1 month)
Delivered correct parts to technicians based on repair orders and read part numbers for various car models. Learned to cut and decode new keys and logged warranty parts into the computer system.
Service Pick Up/Delivery
Park Place Lexus
Jan 2012 - Present (13 years 5 months)
Delivered loan cars to clients and drove their vehicles to the dealership for service. Wrote up loan car contracts for clients.
Service Valet
Park Place Lexus
Aug 2010 - Present (14 years 10 months)
Greeted clients, took their keys, and drove their vehicles to the service line. Ensured vehicles were ready in a timely manner and walked clients to their vehicles.
Education
Degrees, certifications, and relevant coursework
Irving High School
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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