Kirby Johnson
@kirbyjohnson
Dealer operations professional at Kia Calavan troubleshooting parts, inventory, and order issues for service teams.
United StatesWhat I'm looking for
At Kia Calavan, I oversee parts sourcing, inventory availability, and order fulfillment to support service technicians and customer repair timelines. I troubleshoot system and order discrepancies, resolve routine issues, and escalate complex cases with clear documentation.
At CarMax, I supported customers across vehicle sales and service, troubleshooting account access, scheduling, transaction status, and record issues. I documented cases, followed requests through completion, and coordinated with internal teams on escalations.
At Kia Motors, I managed retail and wholesale parts requests, investigated delayed or incorrect orders, and coordinated fulfillment with technicians, service advisors, customers, and suppliers. I’m prepared to bring my dealership knowledge and technical support skills to corporate operations, manufacturer relations, commercial services, or product support.
Experience
Work history, roles, and key accomplishments
Lead Parts Operations Associate
Kia Calavan
Jan 2026 - Present (9 months)
Oversee parts sourcing, inventory availability, and order fulfillment supporting service technicians and customer repair timelines. Troubleshoot dealership system and inventory discrepancies, coordinate with vendors, and serve as an operational liaison across parts, service, and management.
Delivered customer support across vehicle sales and service processes, resolving questions and addressing concerns. Troubleshot system and process issues, maintained accurate case notes, and collaborated with internal teams to resolve escalated concerns.
Parts Operations Associate
Kia Motors
Jun 2022 - Jan 2026 (3 years 7 months)
Managed retail and wholesale parts requests, processed orders, and coordinated fulfillment with technicians and customers. Investigated order and inventory discrepancies, maintained documentation, and collaborated with parts and service teams to improve handoffs.
Education
Degrees, certifications, and relevant coursework
Georgia Gwinnett College
Currently enrolled at Georgia Gwinnett College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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