Open to opportunities

Mohamed Fayaz Mohamed Azeez

@mohamedfayazmohameda

Message

Results-oriented Senior Analyst with expertise in data-driven decision-making.

Sri Lanka

Message

What I'm looking for

I am looking for a managerial role that empowers teams and drives impactful outcomes.

I am a results-oriented Senior Analyst with over 9 years of experience in the IT industry, specializing in driving data-driven decision-making. My expertise lies in transforming complex data into actionable insights that enhance organizational performance and fuel strategic initiatives. I am renowned for my ability to lead cross-functional teams and mentor emerging talent, fostering a culture of collaboration and innovation.

Currently, I serve as a Service Desk Engineer at HCL Tech, where I efficiently resolve incidents and fulfill service requests, ensuring customer satisfaction. I have a strong working knowledge of essential software applications and possess excellent troubleshooting and problem-solving abilities. My passion for leveraging analytical expertise and strategic vision drives my ambition to transition into a managerial role, where I can empower teams and drive impactful business outcomes in a rapidly evolving technological landscape.

Experience

Work history, roles, and key accomplishments

Current

Service Desk Engineer

Current

HCL Tech

Aug 2021 - Present (3 years 11 months)

As a Service Desk Engineer, I resolved incidents and fulfilled service requests efficiently, ensuring customer satisfaction. I provided remote technical assistance, identified root causes of recurring incidents, and supported project teams in deploying new infrastructure components.

Service Desk Microsoft Windows Microsoft Office Suite Active Directory ITIL Troubleshooting Customer Service

IT Administrator

Legado Pvt Ltd

Oct 2016 - Jul 2021 (4 years 9 months)

Managed and configured servers and network implementations, including VPN, DNS, DHCP, and Active Directory. Developed administration skills while maintaining IT assets and ensuring compliance with software licenses.

Active Directory Cloud Computing VPN DNS SQL Documentation

IT Assistant

Legado Pvt Ltd

Feb 2016 - Oct 2016 (8 months)

Provided effective IT support by coordinating with managers for scheduling meetings and troubleshooting software and hardware issues. Assisted in data backup and recovery processes.

Technical Support Data Backup Windows Server Linux Hyper V Documentation Communication

Sales Executive

A R Motors

May 2014 - Nov 2015 (1 year 6 months)

Identified and qualified new sales leads, built strong client relationships, and delivered engaging presentations. Maintained an organized sales pipeline and conducted market research to support customer retention.