Open to opportunities

Andrew Arenas

@andrewarenas

Technical support specialist delivering consultative customer service and first-contact resolution across complex platforms.

United States

Message

What I'm looking for

I’m looking for a role where I can combine technical troubleshooting with consultative, high-touch customer support—improving first-contact resolution, preventing escalations, and building long-term customer trust.

I’m a Tier 2 Customer Service Technical Support professional who delivers consultative, high-touch assistance and de-escalation when stakes are high. I focus on identifying client needs, solving complex issues clearly, and driving retention through strong relationship-building.

Most recently, I supported over 3,500 Miami Beach property managers with software troubleshooting and seamless navigation of platform tools. I proactively master platform updates and internal workflows to improve first-contact resolution and the overall user experience.

Alongside technical support, I’ve led customer-facing operations as an Assistant Manager and built a consultative styling business—curating wardrobes and personal branding while managing client transitions with empathy and precision.

Experience

Work history, roles, and key accomplishments

Current

Owner

Current

Bravo's Closet Consultants

Jun 2024 - Present (2 years 2 months)

Curates tailored styling strategies and custom wardrobes for diverse clients, focused on fit, personal branding, and daily functionality. Leads consultative assessments and drives retention through high-touch service and strategic follow-ups.

Wardrobe Curation Client Consulting Personal Branding Business Development Customer Retention Follow up Fit and Tailoring Guidance

Tier 2 Technical Support

DoorLoop

Nov 2025 - Jul 2026 (8 months)

Delivered tier 2 technical support and software troubleshooting for over 3,500 Miami Beach property managers. Improved first-contact resolution through proactive mastery of platform updates and internal workflows.

Technical Support Technical Troubleshooting First Contact Resolutions Client Relationship Management Crisis de escalation Customer Service

Assistant Manager

J. Crew

Oct 2023 - May 2024 (7 months)

Spearheaded retail sales operations and mentored a high-performing team during peak season. Managed daily store operations, including inventory control, cash management, and visual merchandising, while resolving customer escalations to support satisfaction and retention.

Retail Operations Sales Operations Team Coaching Inventory Control Cash Management Visual Merchandising Customer Escalation Revenue Targets

Men's Stylist

J. Crew

Sep 2021 - Oct 2023 (2 years 1 month)

Provided high-touch, consultative men’s styling with discretion and empathy. Acted as a key escalation contact on the sales floor and documented client preferences and purchase history to support personalized accounts and retention.

Consultative Styling Client Relationship Management Active Listening Conflict Resolution Escalation Support Customer Retention Client Preferences

Administrative Assistant

Private Psychiatric Practice of Dr. Valverde

Jan 2018 - Jan 2020 (2 years)

Streamlined front-office and administrative operations for a fast-paced psychiatric practice by managing scheduling, inbound inquiries, and appointment logs. Maintained HIPAA-compliant confidentiality while processing sensitive patient intake records and providing patient-centered communication.

Administrative Support Patient Scheduling Inbound HIPAA compliance Patient Intake Confidentiality Patient Communication

Education

Degrees, certifications, and relevant coursework

Florida International University

Peer Support Volunteer, Student Support & Peer Counseling

2021 - 2022

Activities and societies: Trained in active listening, boundary-setting, and crisis protocol.

Served as a Peer Support Volunteer, training in active listening, boundary-setting, and crisis protocol to support students during personal challenges.