Open to opportunities

Andre Kondi

@andrekondi

Bilingual customer service and administrative professional delivering empathetic support, accurate records, and efficient resolution.

Togo

Message

What I'm looking for

I’m looking for a bilingual customer service role where I can handle high-volume interactions, resolve issues efficiently, keep accurate confidential records, and support workflow and reporting in a fast-paced, multicultural environment with clear targets.

I’m a bilingual French-English customer service and administrative professional with strong experience handling high-volume customer interactions, data processing, documentation management, and operational support in fast-paced multicultural environments.

At CIGNA Insurance, I managed inbound customer interactions across phone, email, and digital channels, maintained confidential and compliant customer records, and supported workflow coordination and reporting. I’ve also coordinated administrative and operational responsibilities as a French / English Teacher and supported community programs as a Youth Coordinator, strengthening my communication, attention to detail, and problem-solving approach.

Experience

Work history, roles, and key accomplishments

French/English Teacher

La Salle Catholic School

Jan 2020 - Mar 2023 (3 years 2 months)

Coordinated administrative and operational activities while managing multiple responsibilities, deadlines, and structured documentation. Communicated professionally with students, families, and administrative teams in both English and French while handling confidential information and improving workflow coordination.

Administrative Support Record keeping Scheduling coordination Documentation Management Confidentiality Multitasking Operational Efficiency

Bilingual Customer Advisor

Cigna Insurance

Aug 2021 - Dec 2021 (4 months)

Managed high-volume inbound customer interactions through phone, email, and digital channels, providing empathetic bilingual support and resolving concerns accurately. Maintained confidential customer records and documentation, collaborated with internal teams for timely service, and supported reporting and workflow coordination.

Bilingual Customer Service Customer Support Confidentiality Active Listening Cross Functional Collaboration

Youth Coordinator & Facilitator

Don Orione

Jun 2012 - Jul 2014 (2 years 1 month)

Coordinated administrative, logistical, and communication activities for community programs and events, supporting diverse stakeholders. Maintained accurate reports and operational documentation, assisted with scheduling and workflow coordination, and helped resolve issues through collaboration and problem-solving.

Program Coordination Logistics Support Scheduling coordination Problem Solving Team Collaboration Operational Support Attention To Detail Leadership

Education

Degrees, certifications, and relevant coursework

Tangaza University College

Master’s Degree in Sustainable Development, Sustainable Development

2020 -

Pursuing a Master’s degree in Sustainable Development at Tangaza University College. Program is currently in progress.

Tangaza University College

Bachelor’s Degree in Theology, Theology

2015 - 2019

Earned a Bachelor’s degree in Theology at Tangaza University College. Completed the program between 2015 and 2019.

Institut Supérieur de Philosophie et des Sciences Humaines Don Bosco

Bachelor’s Degree in Philosophy, Philosophy

2009 - 2012

Earned a Bachelor’s degree in Philosophy at Institut Supérieur de Philosophie et des Sciences Humaines Don Bosco. Completed the program between 2009 and 2012.