At Lennar Technology Group, I managed a $1.5M DocuSign CLM and legal file-management implementation for four business units and 500+ users, delivering 98% of milestones on schedule. I led a 40+ person cross-functional team, reduced contract turnaround from 21 days to under seven, and established governance standards adopted across all four business units.
I also improved Salesforce Service Cloud case routing with AI-assisted Einstein logic, reducing manual reassignments by 25%. Earlier, I delivered scheduling and pricing initiatives across three restaurant locations, returning 6–8 weekly planning hours per manager, reducing staffing gaps 40%, and increasing gross margin 10%.
