Andreea Robu
@andreearobu1
Patient Advisor at Regina Maria handling patient requests and appointments; seeking customer support, back-office, or HR/recruitment roles.
RomaniaWhat I'm looking for
At Regina Maria, I handle patient calls and requests, schedule appointments across medical specialties, and occasionally manage invoices and proofs of payment. I also guide patients at the front desk and de-escalate difficult situations.
Previously, at Arvato Services, I handled technical and billing support for Microsoft customers, including account issues. My experience also includes sales and hospitality, serving customers in Romanian and English.
I'm studying organizational psychology at Babeș-Bolyai University and would love to learn and grow in an HR or recruitment position. I'm also seeking customer support, customer care, customer success, or back-office work, including remote opportunities.
Experience
Work history, roles, and key accomplishments
Patient Advisor
Regina Maria
Feb 2025 - Present (1 year 9 months)
Handle patient calls and requests, schedule appointments across multiple medical specialties, and manage client invoices and proofs of payment. De-escalate difficult situations and guide patients at the front desk.
Bartender
Shto
May 2021 - Aug 2024 (3 years 3 months)
Served customers with a positive attitude in a busy environment, in Romanian and English. Operated the cash register, handled money and inventory, and prepared cocktails and barista drinks.
Sales Consultant
Nala Cosmetics
Jan 2021 - Aug 2021 (7 months)
Identified customer needs and recommended suitable products. Received goods, carried out stock counts, handled daily and monthly opening and closing, and resolved customer complaints.
Floral Artist
Flovers
Feb 2020 - Mar 2020 (1 month)
Created floral arrangements and provided customer service.
Sales Assistant
U-man shop / Stylinvest
Oct 2019 - Feb 2020 (4 months)
Provided sales assistance in a retail environment.
Sales Agent
Shaw's supermarket
Jun 2018 - Sep 2018 (3 months)
Worked as a sales agent in a supermarket abroad.
Customer Support Representative
Arvato Services
Aug 2016 - Apr 2017 (8 months)
Handled customer calls and resolved technical and billing issues. Managed Microsoft account issues and de-escalated conflicts.
Waitress
Vintage Music Pub
Apr 2016 - Aug 2016 (4 months)
Served customers and handled orders in a pub environment.
Promoter
Grupsapte
Nov 2015 - Feb 2016 (3 months)
Promoted products or services to customers.
Sales Associate
Celestial Media
May 2015 - Oct 2015 (5 months)
Assisted customers and supported sales operations.
Education
Degrees, certifications, and relevant coursework
Babeș-Bolyai University
Bachelor's Degree, Psychology
2024 -
Currently pursuing a degree in Psychology, with a focus on organizational psychology.
University of Agricultural Sciences and Veterinary Medicine of Cluj-Napoca
Bachelor's Degree, Veterinary Medicine
2014 - 2020
Studied Veterinary Medicine from 2014 to 2020.
National College 'Gh. M. Murgoci'
High School Diploma, Humanities / Philology
2010 - 2014
Completed high school education with a focus on Humanities and Philology.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Salary expectations
Job categories
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