Open to opportunities

Andreea Ionascu

@andreeaionascu

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Project manager and customer service professional ensuring smooth delivery and client satisfaction.

Germany

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What I'm looking for

I seek roles where I can coordinate projects, support clients and teams, contribute to research or content efforts, and grow in a collaborative, service-focused environment.

I am a project manager and customer-service professional with hands-on experience coordinating market and survey research, managing project timelines and databases, and maintaining client communication to ensure successful project delivery. I have supported teams in operational roles, resolved client issues promptly, and contributed to marketing content and social media activities.

My background combines project coordination at Ipsos Interactive Services, customer support at SYKES, and copywriting experience at Web-Push SRL, underpinned by studies in English-Romanian literature and philology. I bring strong multitasking, adaptability, teamwork and problem-solving skills, and a focus on helping teams work smoothly and clients receive excellent service.

Experience

Work history, roles, and key accomplishments

Project Manager

Ipsos Interactive Services

Aug 2022 - Jul 2024 (1 year 11 months)

Managed internal project timelines and survey databases, coordinated market and survey research activities, and maintained client contact to support timely project delivery.

Project Management Survey Research Client Communication Reporting

Customer Service Representative

SYKES

Mar 2021 - Feb 2022 (11 months)

Handled customer support requests and inquiries, resolved service issues and complaints in a timely manner, and maintained regular communication with clients and internal teams.

Customer Support Client Communication CRM Multitasking Complaint Handling Team Collaboration

Advertising Copywriter

Web-Push SRL

Aug 2019 - Jun 2020 (10 months)

Created written content for marketing and promotional use, assisted in managing social media channels and campaigns, and maintained content and contact databases while supporting junior team members.

Copywriting Content Creation Social Media Management Content Strategy Mentoring Marketing Communications

Education

Degrees, certifications, and relevant coursework

University of Petroleum-Gas Ploiești

University Language studies, English-Romanian Literature & Grammar

2016 - 2019

Studied English-Romanian literature and grammar with emphasis on language structure, literary analysis, academic writing, translation, and text interpretation.

Colegiul Național "Mihai Eminescu" Buzău

Baccalaureate Diploma, Philology

2012 - 2016

Completed philology-focused baccalaureate studies in literature, grammar, and linguistics with advanced coursework in French and German and participation in written language projects.