AT
Open to opportunities

Andrea Tagliaferro

@andreatagliaferro

Experienced administrative assistant with a passion for customer service.

United States
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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for growth and development.

I am an accomplished administrative professional with over eight years of experience in customer service, training, and event planning. My bilingual skills in English and Spanish allow me to effectively communicate with diverse populations, enhancing customer satisfaction and team collaboration. I pride myself on my advanced computer skills and my ability to manage multiple tasks efficiently.

In my current role as a Senior Administrative Assistant at CAE, I have successfully managed departmental meetings, developed training guides, and executed corporate events that have significantly improved employee engagement and customer relations. My previous experiences in various roles, including Lead CSR and Student Development Associate, have honed my leadership and organizational skills, enabling me to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

HC

Lead CSR

Hoboken Vets Animal Clinic

Jan 2020 - Dec 2020 (11 months)

Delivered exceptional customer service to clients and their pets, fostering a positive and teamwork-driven environment. Trained new employees on tasks and computer systems, managing patient data in VetPort and maintaining health records.

FR

Front Desk & Tech CA

Family Chiropractor Dr. Roses

Jan 2020 - Dec 2020 (11 months)

Provided friendly customer service and educated new patients on the chiropractic lifestyle. Managed patient information, insurance claims, and assisted with X-rays and SOAP notes, ensuring efficient office operations.

NO

Visual Merchandising

Nordstrom

Jan 2014 - Dec 2016 (2 years 11 months)

Supported district and department managers in developing new initiatives for floor layouts and sales, including fixture movements and lighting. Decorated for all store events and analyzed trends to develop solutions for overall store performance.

NO

Sales Associate

Nordstrom

Jan 2011 - Dec 2014 (3 years 11 months)

Provided exceptional customer service, offering fashion advice to clients. Maintained store tidiness and merchandised according to sales strategies, supporting co-workers with go-backs.

Education

Degrees, certifications, and relevant coursework

University of North Texas logoUT

University of North Texas

Bachelor of Arts, Theatre / Spanish

Majored in Theatre and minored in Spanish, gaining a comprehensive understanding of both fields. Developed strong communication and analytical skills through coursework and practical applications.

Tarrant County College logoTC

Tarrant County College

Associate of Arts, General Studies

Completed an Associate of Arts degree, building a foundational knowledge base across various subjects. This provided a strong academic background for further studies.

Tech stack

Software and tools used professionally

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Andrea Tagliaferro - Sr. Administrative Assistant - CAE | Himalayas