Open to opportunities

Massiel Hernandez

@massielhernandez

Message

Detail-oriented administrative professional with 15+ years supporting executives, clients, and operations.

United States

Message

What I'm looking for

I seek a collaborative role where I provide administrative support or customer service, contribute to process improvements, and grow within a stable organization.

I am a versatile administrative professional with over 15 years of experience providing executive-level assistance, front-office management, and customer service across industries including staffing, retail, catering, and manufacturing. I consistently maintain meticulous records, manage scheduling and communications, and execute data-entry and CRM tasks with accuracy.

My background includes supporting teams at staffing agencies and corporations, creating and managing client accounts, resolving escalated customer issues with empathy, and coordinating logistics such as sample shipments and inventory reservations. I am bilingual in English and Spanish and skilled in Microsoft Office Suite, PDM, CRM, Excel, and Flex PLM.

I bring dependable administrative support, strong communication, and a customer-focused mindset to ensure smooth day-to-day operations and improved client satisfaction. I am seeking opportunities where I can leverage my organizational strengths and service orientation to contribute to a collaborative team.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Taylor Hodson Staffing

Apr 2009 - Present (16 years 8 months)

Provided front-desk and executive administrative support for multiple client companies, managing phones, scheduling, mail, filing, and data entry to maintain organized office operations across fast-paced engagements.

Reception Calendar Management Data Entry Microsoft Office CRM File Management Customer Service Multitasking

Customer Service Representative

Innovations in Wallcovering

Oct 2019 - Nov 2022 (3 years 1 month)

Managed new client account creation and multi-state resale tax verification, resolved escalated customer issues, coordinated sample and technical shipments, and processed orders, payments, and invoicing via CRM and web distribution platforms.

CRM Order Processing Live Chat Support Phone Support Invoicing Inventory Management

Server

Wolfgang Puck Catering

Aug 2016 - Sep 2019 (3 years 1 month)

Delivered fine-dining service at high-profile catered events, ensuring timely food and beverage operations and cultivating strong client and team relationships under time-sensitive conditions.

Client Relations Time Management Teamwork Customer Service

Administrative Assistant

Nordstrom Corporate

Mar 2019 - Jun 2019 (3 months)

Provided clerical support including multi-line phone operation, data entry, filing, and acting as liaison between executives, vendors, and customers while maintaining sensitive documentation.

Multi Line Phone Operation Data Entry Correspondence Management Provider Liaison Records Management Microsoft Office

Sourcing Assistant

FULLBEAUTY Brands

Mar 2016 - Jun 2016 (3 months)

Supported sourcing operations by distributing development fabrics to agents, verifying fabric data in sourcing systems, and maintaining sample tracking and fabric library records using Flex PLM.

Sample Tracking Fabric Verification Sourcing Communication