Jan-Claas Grefe
@janclaasgrefe
Experienced logistics and customer service supervisor with coaching expertise.
What I'm looking for
With over 15 years of experience in logistics and customer service, I have successfully led international teams and implemented process improvements across various organizations. My role at ThermoFisher Scientific involved managing a team of up to 10 FTEs, where I focused on change management and stakeholder engagement to ensure smooth transitions of new processes.
In addition to my logistics expertise, I am also an ICF accredited coach, helping expats in Hungary navigate their challenges and achieve their goals. I established my coaching practice from the ground up, creating a social media strategy to enhance visibility and connect with clients. My diverse background allows me to bring a unique perspective to team dynamics and customer relations.
Experience
Work history, roles, and key accomplishments
Supervisor Customer Service
ThermoFisher Scientific kft.
May 2021 - May 2024 (2 years 11 months)
Led an international team of up to 10 FTEs, managed the transition and integration of new processes to the Shared Service Center in Budapest, and handled stakeholder management and escalation for internal and external customers.
Expat Coach
myexpatcoach
Oct 2020 - Present (4 years 8 months)
Coached expats in Hungary, established a coaching practice from the ground up, and defined a social media strategy to enhance visibility.
Distribution Manager
Nokia Solutions & Network kft.
Apr 2019 - Oct 2020 (1 year 6 months)
Identified and implemented cost-saving initiatives in logistics, managed internal and external stakeholders, and defined logistics requirements for new projects.
Transportation Team-Coordinator
4flow Management GmbH
Nov 2012 - Apr 2019 (6 years 5 months)
Oversaw daily transportation operations, managed KPIs, and supervised an international team while implementing continuous improvement processes.
Transportation Team-Coordinator
4flow Management kft.
Apr 2019 - Apr 2019 (0 months)
Supervised an international team, managed logistics service providers, and implemented standard operating procedures for transportation processes.
Business Development Manager
Ticontract GmbH
Nov 2012 - Apr 2013 (5 months)
Analyzed potential customers, acquired new clients through cold calling, and negotiated commercial conditions while supporting logistics tendering.
Key Account Management Industrials
Schenker Deutschland AG
Nov 2012 - Apr 2013 (5 months)
Analyzed and optimized transportation networks, established commercial relationships, and managed RFQs across European country organizations.
Internship in Key Account Management
Schenker AG
Aug 2007 - Oct 2007 (2 months)
Supported tender management, created controlling tools for transportation decisions, and prepared sales pitches for key account managers.
International Land Transport Manager
Frans Maas Group
Apr 2003 - Apr 2005 (2 years)
Executed inbound and outbound land transports, handled transportation documents, and negotiated with transport sub-contractors.
Internship in Production
Audi AG
Aug 2000 - Aug 2000 (0 months)
Gained practical experience in production processes.
Internship in Commercial Department
BMW-Group
Apr 1999 - Apr 1999 (0 months)
Assisted in various commercial tasks within the department.
Education
Degrees, certifications, and relevant coursework
DAV (German Foreign and Trade Academy)
staatlich geprüfter Betriebswirt, Transport and Supply-Chain Management
2005 - 2007
Studied Transport and Supply-Chain Management with a focus on Marketing. Member of the Rhetoric and Logistics Council of the DAV.
Schenker Deutschland AG
Apprenticeship, Logistics
2001 - 2003
Completed an apprenticeship as a logistics expert, covering land transportation, sea and airfreight transportation, and warehousing.
Business School Ingolstadt
Secondary School Diploma, Business Administration
1998 - 2001
Achieved secondary school level education with specializations in Accounting, Business Administration, Languages, and Marketing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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