Andrea Morales
@andreamorales2
Bilingual front desk and customer service professional focused on patient support and satisfaction.
What I'm looking for
I’m a dedicated, bilingual customer service professional with over seven years of experience in sales and client interaction, built on empathy, patience, and clear communication.
In retail and client-facing roles, I delivered personalized service in fast-paced environments, processed transactions, and handled returns and exchanges efficiently. I also met daily and monthly sales goals through effective upselling and strong customer engagement.
Earlier in my career, I served as a Cornerstone Elementary School Teacher Assistant in an extended day program, supervising and engaging with children in a safe, structured setting while communicating with parents and staff about students’ needs. I supported homework and learning through educational games.
Most recently, I work at Brilliant Smiles Orthodontics as a front desk receptionist, providing exceptional patient support by answering treatment-related questions, managing check-ins/check-outs, and maintaining a welcoming office environment. I also serve as a bilingual liaison between the doctor and patients to ensure clear understanding.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Brilliant Smiles Orthodontics
Jan 2025 - Present (1 year 5 months)
Provide exceptional patient support by managing check-ins/check-outs, answering treatment-related questions, and maintaining a welcoming front office environment.
Sales Associate
Invicta Stores
Jan 2020 - Jan 2022 (2 years)
Met daily and monthly sales goals through upselling and customer engagement, and collaborated with the team to support smooth store operations.
Teacher Assistant
Cornerstone Elementary School
Jan 2019 - Jan 2020 (1 year)
Supervised and engaged children in a safe, structured extended day program while supporting homework and educational activities.
Customer Service Associate
Valija Gitana
Jan 2016 - Jan 2018 (2 years)
Provided personalized customer service in a fast-paced retail environment and efficiently processed transactions, returns, and exchanges.
Education
Degrees, certifications, and relevant coursework
Colegio Liceo Ponceño
High School Diploma
2002 - 2016
Earned a High School Diploma at Colegio Liceo Ponceño from 2002 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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