Andrea Lorenzana

Managed the day-to-day operations of a small e-commerce business, handling customer service, sales, administrative tasks, content planning, and digital marketing.

• Planned and created social media content to promote products and attract potential customers.
• Handled customer inquiries, follow-ups, sales, and post-purchase communication.
• Coordinated product purchasing and managed inventory.
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Managed the administrative aspects of Employment Law cases, ensuring that case information and documentation remained accurate, organized, and up to date.
Utilized Filevine, a legal case management CRM, to maintain case files, document client interactions, organize information, and track case activity and progress.
Communicated directly with clients through regular follow-ups, gathering relevant i

Managed and grew a portfolio of business clients by promoting financial products and digital banking solutions, consistently achieving 110% of monthly performance targets.

• Built and maintained strong relationships with business clients through regular meetings, follow-ups, and personalized support.
• Identified client needs and recommended relevant financial solutions, including electronic bank

Recruitment & Hiring · Employee Onboarding · Staff Training · Performance Evaluation · Payroll · Team Supervision · Customer Service · Inventory Management · Operations

Delivered training sessions focused on sales techniques, customer retention strategies, identifying client needs, and recognizing potential sales opportunities.

• Trained team members on effective sales techniques and customer engagement strategies.
• Provided guidance on identifying client needs and recommending appropriate solutions.
• Taught customer retention techniques aimed at building stro

Managed day-to-day business operations, including staff supervision, purchasing, marketing, advertising, and customer service.

• Supervised staff and supported daily team operations.
• Coordinated product purchasing and inventory needs.
• Managed marketing and advertising activities to promote products and support sales.
• Assisted customers, handled inquiries, and helped resolve service-related

Managed acquired assets and provided administrative support for mortgage-related accounts.

• Managed and maintained records related to acquired assets.
• Prepared sales reports and tracked relevant account information.
• Followed up on clients’ mortgage loans and maintained accurate documentation.
• Coordinated administrative tasks and client follow-ups to support day-to-day operations.

Issued Jun 2022

Issued Nov 2021