Andrea Krassa

Managed customer relationships throughout their lifecycle as the main point of contact, collaborating with internal teams to meet commitments and resolve issues. Monitored contract renewals and managed 921 MiCloud Business Bronze Accounts, conducting regular check-ins to assess satisfaction and identify improvements.

Programmed and installed MiCloud Business and MiCloud Flex systems for hundreds of businesses across the U.S., ordering SIP trunks and DIDs, and coordinating with technicians and customers to resolve installation issues. Delivered training materials and facilitated customer training sessions.

Managed and provisioned voice and data circuit orders from start to finish, including large multi-location installations with various vendors under tight deadlines. Collaborated with customers, PBX vendors, carriers, LECs, and internal teams to ensure successful installations, testing, and porting.

Project managed Mitel 3300 PBX installations and relocations, programmed systems, trained users, and provided customer training on admin programming. Coordinated with technicians, sub-contractors, and telecom providers to ensure successful project execution.

Managed the full scope of Mitel PBX installations, including high-profile projects involving school districts and government entities. Extensive experience with Mitel 5000 and 3300 systems, including programming, training, and VoIP setup, and created floor plans and cut sheets for installation technicians.