d gerding
@dgerding
I lead customer technology implementations, service operations, and successful client outcomes.
United StatesWhat I'm looking for
I've led customer-facing technology operations at ASD, Epitome Networks, and Total Technology Management across multiple Virginia markets, overseeing implementations, service delivery, customer relationships, and more than $2M in annual revenue.
I guide customers from discovery through deployment, training, go-live, and ongoing support, coordinating technical teams, vendors, and carriers. I also serve as the senior escalation point for complex customer and technical issues, staying engaged until there is a workable solution.
I've built repeatable onboarding and implementation processes, led a senior-living hosted VoIP conversion, and modernized operations by moving handwritten work orders and quoting into Tigerpaw integrated with QuickBooks—reducing time-to-bill by approximately 30%.
Experience
Work history, roles, and key accomplishments
Senior Vice President, Western Division
ASD / Epitome Networks / Total Technology Management
Jan 2002 - Present (24 years 8 months)
Leads customer-facing technology operations across multiple Virginia markets, overseeing service delivery, implementations, and customer relationships. Guides customers through the full technology lifecycle and serves as senior escalation point for complex issues.
Education
Degrees, certifications, and relevant coursework
James Madison University
Bachelor of Business Administration, Accounting
Earned a Bachelor of Business Administration in Accounting from James Madison University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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