Open to opportunities

Andrea Ferreri

@andreaferreri

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Multilingual hospitality professional with a passion for customer service.

Spain

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What I'm looking for

I am looking for a role that values teamwork and creativity, offering opportunities for growth.

With a diverse background in hospitality and entertainment, I have dedicated my career to providing exceptional service and creating memorable experiences for guests. As a Receptionist at Invisa Hotel Ereso in Ibiza, I managed check-ins and check-outs while ensuring high levels of customer satisfaction through effective communication and problem-solving skills. My ability to speak multiple languages, including Spanish, English, French, and Italian, has allowed me to connect with a diverse clientele and optimize processes for a seamless guest experience.

Previously, I served as an Entertainment Manager at Invisa Hoteles, where I supervised a team of 25 employees, focusing on their professional development and training. I directed engaging nightly shows and designed daily activity programs that catered to guests of all ages. My commitment to feedback collection and team performance improvement has consistently resulted in enhanced customer experiences and positive reviews. I am passionate about the hospitality industry and eager to contribute my skills to a dynamic team.

Experience

Work history, roles, and key accomplishments

Receptionist

Invisa Hotel Ereso

Jan 2023 - Jan 2024 (1 year)

As a receptionist, I provided exceptional service to both domestic and international guests, managing check-ins, check-outs, and bookings. I quickly resolved issues and coordinated with internal teams to ensure a flawless experience.

Customer Service Problem Solving Sales

Entertainment Manager

Invisa Hoteles

Apr 2019 - Jan 2023 (3 years 9 months)

I supervised a team of 25 employees, managing their hiring, training, and professional development. I directed nightly shows and designed daily activity programs, ensuring a personalized experience for guests.

Team Leadership Event Planning

All Round Entertainer

Invisa Hoteles

Jan 2018 - Apr 2019 (1 year 3 months)

I participated in organizing and executing entertainment programs, ensuring high-quality customer service in multiple languages while delivering energetic performances.

Customer Service Team Collaboration

Customer Service T. Support

AT&T

Jan 2017 - Jan 2018 (1 year)

I provided efficient technical support, resolving customer issues with proactive communication and achieving excellent satisfaction ratings.

Technical Support Problem Solving Customer Communications Time Management Multitasking

Waiter

Sanju Ramen Restaurant

Jul 2015 - Jan 2017 (1 year 6 months)

I provided attentive service in a Japanese cuisine restaurant, managing orders and payments while collaborating with the team to ensure smooth service.

Customer Service Order Management Team Collaboration Problem Solving

Kids Entertainer

Samarcanda Animazione

Mar 2014 - Jul 2015 (1 year 4 months)

I planned and led creative activities for children, ensuring a safe environment while conducting sports activities and workshops.

Child Supervision Teamwork Communication Skills Creative

Education

Degrees, certifications, and relevant coursework

Istituto di Istruzione Superiore Lanino

Tourism Studies

Studied tourism and entertainment, focusing on event planning, performances, and talent scouting, which provided a strong foundation for a career in hospitality and entertainment.