Open to opportunities

Andrea Crawford

@andreacrawford

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Customer-focused data entry and support specialist skilled in technical troubleshooting and accurate data management.

Zimbabwe

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What I'm looking for

I seek a role using my data accuracy and customer-support strengths in a collaborative, compliance-focused team with opportunities to train others and advance.

I am a meticulous data entry and customer service specialist with experience supporting high-volume technical support at Apple and performing secure pension and benefits data work for government contractors. I combine strong communication, troubleshooting, and data-management skills to resolve customer issues and maintain accurate records.

I have trained new employees, handled sensitive information in compliance-driven environments, and used tools including MeTL, LEO, Microsoft Office (Excel, Outlook, Teams). I seek roles where I can apply my attention to detail, customer-first approach, and technical support experience to improve processes and deliver reliable service.

Experience

Work history, roles, and key accomplishments

Technical Support Advisor

Apple, Inc.

Oct 2023 - Jul 2025 (1 year 9 months)

Handled high volume of customer phone calls to investigate, troubleshoot, and resolve technical issues, tailoring step-by-step solutions and scheduling service appointments; escalated complex cases to Senior Advisor and maintained professional written and verbal communication.

Customer Support Troubleshooting Phone Support Escalation Management Appointments Written Communication CRM

Junior Data Analyst

ARK Solutions, Inc.

Dec 2019 - Jun 2023 (3 years 6 months)

Performed pension plan data entry and employment record updates while maintaining security compliance, assisted in training new employees, and managed data transfers between MeTL and Excel for the PBGC contract.

Data Entry Excel Microsoft Office Data Migration Record Maintenance Security Compliance Training

Data Entry Operator

Alta Talent Staffing Agency

Jan 2017 - Oct 2019 (2 years 9 months)

Entered medical and child support data across multiple queues, researched contact information for insurers, managed mailroom scanning and indexing, and conducted customer enrollment calls coordinating with carriers and third-party administrators.