I am a talented, ambitious and hardworking individual, with broad skills and experience in managing people and leading projects.
Alvaro Paz
@alvaropaz
Managing people, technical support, content moderation
GuatemalaExperience
Manager
HCL Tech
Sep 2021 - Present (2 years 8 months)
• Responsible for securing growth of a newly acquired pilot Content Moderation Microsoft MSN to over 100 HC within 3 months of establishing the pilot, completing the ramp up in 6 months.
• Strategized and strengthened client relationship through business reviews and client visits
• Responsible for multiple lines of business in English, Portuguese and Spanish markets
Technical Senior
Google Workspace @ Telus
Aug 2016 - Aug 2021 (5 years)
• Responsible of handling high prestige clients and solving technical problems related to Google Workspace services.
• POC between the backend and frontend for Google Engineering team and clients.
• Managing SLA and prevent a business impact on the production of Google Workspace services.
• Device Management for more than 100 users using Google Workspace services, configuring policies, privileges
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