Anderson Nascimento
@andersonnascimento1
I lead IT infrastructure teams and resolve complex systems, network, and VoIP issues.
BrazilWhat I'm looking for
At Del Grande, I progressed from IT Support Analyst to IT Manager within two years, leading IT support while remaining hands-on with complex technical analysis and problem resolution.
I've served as the primary escalation point for critical infrastructure, networking, Linux, Windows, and VoIP issues. I investigate root causes, implement long-term fixes, and create technical documentation and standardized support procedures that improve service quality and consistency.
I'm now pursuing remote AI evaluation, data annotation, and quality-focused work where I can apply analytical thinking, attention to detail, research skills, and a decade of IT experience.
Experience
Work history, roles, and key accomplishments
- Promoted from IT Support Analyst to IT Manager within two years based on technical performance and leadership.
- Led the IT support team while remaining actively involved in technical analysis and complex problem resolution.
- Acted as the primary escalation point for infrastructure, networking, Linux, Windows, and VoIP issues.
- Mentored support technicians and collaborated with the team to inv
Managed front desk operations and coordinated daily guest services.
Led the reception team and ensured high-quality customer service.
Supervised checkout operations and supported daily team activities.
Assisted in maintaining efficient customer service and operational procedures.
Education
Degrees, certifications, and relevant coursework
Anderson hasn't added their education
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Availability
Location
BrazilAuthorized to work in
Job categories
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