Open to opportunities

Alex Lima

@alexlima

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IT Support Supervisor with a passion for innovation and team leadership.

Brazil

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What I'm looking for

Looking for a challenging role that leverages my technical expertise and leadership skills to drive innovation and success.

As an IT Support Supervisor with a strong background in management and team leadership, I excel in leading teams, managing problems, and driving innovation. With a focus on IT N2 Support line, Microsoft 365 Platform, Gsuite, governance, LGPD, and team leadership, I bring a unique combination of technical expertise and charisma to the table.

Throughout my career, I have demonstrated my ability to manage contracts with IT vendors, develop and manage knowledge bases, and create IT tutorials. My experience in demonstrating technological resources in a language accessible to National Education Commission members has been instrumental in driving success.

With a strong educational background in Information Technology Management and Computer Network Administration, I am well-equipped to tackle complex technical challenges and lead teams to success.

Experience

Work history, roles, and key accomplishments

Current

IT Support Supervisor

Current

UniFAEL

Jan 2021 - Present (4 years 6 months)

Leading a Level 2 IT support team focused on enhancing user satisfaction through effective problem-solving and documentation. Developed a comprehensive knowledge base and prioritized empathetic service delivery.

Team Leadership IT Support Documentation Problem Solving Knowledge Management SLA Management

IT Support Coordinator

UniFAEL/Vanta Education Inc.

Dec 2017 - Oct 2020 (2 years 10 months)

Coordinated IT support for partners and students, establishing the UniFAEL Solutions Center to address complex IT issues. Led the migration project from Gsuite to Microsoft 365 during the pandemic.

Coordination G Suite IT Solutions Team Collaboration Project Management User Training Communication

IT Infrastructure Analyst

UniFAEL

Oct 2013 - Oct 2017 (4 years)

Managed the institution's network infrastructure, administering Linux and Windows servers, and optimizing Apache servers. Conducted server migrations and ensured data backup and recovery.

Linux Administration Windows Server Network Management Apache Data Backup Disaster Recovery AWS Technical Support

Network Analyst

RedeWeb

Sep 2011 - Oct 2013 (2 years 1 month)

Administered CentOS servers and provided technical support for web hosting services. Developed guides and tutorials for system usage and managed backup routines.