At 1-800-GOT-JUNK?, I lead operations, financial performance, customer experience, and workforce development across two Central Florida markets representing approximately $4.1 million in annual business. I helped drive 27% year-over-year revenue growth in Orlando and 21% in Gainesville while increasing average job size through sales coaching, KPI management, and operating discipline.
Previously, I led multi-unit operations and franchise support at CHICK'N'CONE and spent approximately 18 years at Consolidated Edison leading field organizations, technology modernization, and transformation initiatives. I've managed teams of 100+ employees, supported AMI implementation, improved service-response times by approximately 30%, and helped deliver approximately $2 million in savings through organizational restructuring while avoiding layoffs.
