At Marsh Zambia Limited, I crafted insurance-based risk solutions and oversaw risk management programs tailored to clients’ needs. As Account Executive, I also led the Property and Casualty Insurance Service Division team and supported delivery of client work.
I introduced a Client Service Cycle Dashboard and monthly work plans to help organize team projects and track progress. I also managed division or project budgets and introduced cost-saving strategies for clients and the company.
Earlier at Marsh Zambia Limited, I worked in broker and assistant broker roles across client relationship management and placement. I developed placement strategies, managed claims and account processes, and worked with clients and insurance risk carriers on prompt, fair settlements.
At Rock Insurance Brokers Limited, I sought business opportunities, built client relationships, and prepared Request for Proposals. I began my insurance career at Blue Light Risk Services Zambia Limited, investigating claims and contributing to risk surveys, valuations, and loss assessment reports.
