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Anchal Rastogi

@anchalrastogi

Tech-savvy Customer Support Representative with 2+ years of experience managing high-end client relations and open-source omnichannel communications.

India

Message

What I'm looking for

I'm looking for remote-first, asynchronous support roles where I can use my experience in chat support, client relations, and workflow automation.

I am a dedicated Customer Support Representative specializing in asynchronous communication and high-touch client relations. For over two years at a premium makeover studio and academy, I managed end-to-end customer interactions across WhatsApp Business, Instagram DMs, and the open-source CRM Chatwoot. I excel at resolving inquiries for high-end clientele, seamlessly upselling services through persuasive communication, and architecting automated email booking workflows to minimize scheduling conflicts.

Having recently graduated with a B.Com from Lucknow University, I am highly motivated and hold active certifications in Content Marketing and Persuasive Communication. I am seeking a remote-first role where I can leverage my expertise in omnichannel chat support, digital storefront management (including Google Business Profiles), and workflow automation to drive exceptional customer success.

Experience

Work history, roles, and key accomplishments

Current

Customer & Chat Support Representative

Current

Mirrorshy.shop

Jan 2024 - Present (2 years 9 months)

Manage end-to-end chat support for high-end clientele across WhatsApp Business and Instagram DMs, ensuring prompt and professional resolution of service inquiries and academy enrollments. Integrate and administer omnichannel communications using Chatwoot, and implement automated email booking workflows.