Anchal Dwivedi
@anchaldwivedi
Customer support professional and analyst with 3 years’ experience resolving seller issues using Salesforce and Postman.
IndiaWhat I'm looking for
I’m a motivated, detail-oriented professional with 3 years of experience in seller support and customer service, focused on handling seller queries and providing effective solutions. I enjoy troubleshooting day-to-day issues, improving processes, and keeping client satisfaction high.
At Tech Mahindra as a Customer Service Associate, I built a strong foundation in email & chat support, complaint handling, and CRM-driven issue resolution. Later, as an Analyst at Walmart (Remote), I handled seller issues and worked across different domains, contributing to process improvements and outcomes.
Alongside this, I’ve worked as an AI Data Annotation Specialist at Innodata, strengthening my attention to detail and data quality. I’m proficient with Postman and Salesforce (plus Zendesk), and I bring tools like Jira and Slack into organized escalations and project follow-through—supported by my MBA pursuit.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Tech Mahindra
Jul 2022 - Nov 2025 (3 years 4 months)
Provided seller support by handling queries, troubleshooting issues, and resolving complaints using Salesforce and Postman. Delivered effective email and chat responses to keep cases moving to resolution.
Seller Support Analyst
Walmart
Jul 2023 - Nov 2024 (1 year 4 months)
Handled seller issues and supported process improvements to maintain client satisfaction. Worked across multiple projects and domains while managing and resolving customer/seller concerns.
Education
Degrees, certifications, and relevant coursework
Virendra Swarup Institute of Computer Studies
Master of Business Administration, Business Administration
Grade: GPA: 65
Pursuing an MBA at Virendra Swarup Institute of Computer Studies. GPA noted as 65.
Virendra Swarup Institute of Computer Studies
Bachelor of Business Administration, Business Administration
2023 -
Bachelor of Business Administration at Virendra Swarup Institute of Computer Studies starting in August 2023.
Availability
Location
IndiaAuthorized to work in
Job categories
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