Khushboo Chhabra

Managed around 25 enterprise accounts within a base of roughly 300 freight-forwarding and logistics businesses. Recovered a stalled implementation to renewal, reduced onboarding time by 30%, and increased net revenue retention by 20%.

Promoted from cabin crew and put in charge of the economy cabin and the service delivered in it.

Delivered premium cabin service to VIP, ambassador, and premium-cabin passengers.

Processed expense claims and invoices, tracked staff visa and Emirates ID expiry dates, and renegotiated three supplier contracts for better prices and terms.

Responded to an in-flight medical emergency on an Oman-Malaysia sector, beginning CPR, locating a doctor on board, alerting the flight deck, and following procedure through diversion and reporting to authorities.

Sold food and duty-free products on around 20 flights a month to about 180 passengers each, managing on-board inventory worth roughly USD 5,000 per flight and selling consistently above the monthly target.

Handled inbound support for 500+ customers a week, activating and validating Microsoft product keys and troubleshooting product issues on the call, at about 95% accuracy.

Generated 200+ qualified insurance leads a month, 25% above target, and maintained a 92% positive call-quality rating, in the top 5% of agents.

Completed Bachelor of Commerce in 2008.

Completed Diploma in Information Technology with focus on Linux and C++ in 2005.