Ancana Shimizu
@ancanashimizu
Experienced sales professional with 10+ years in retail, duty free, and beauty.
JapanWhat I'm looking for
I am a sales and customer service professional with over ten years' experience working for Australian retail and duty free operators. I specialize in beauty advisory and high-volume airport retail environments, consistently building trust with customers and delivering professional service.
My background includes roles with Sheraton Hotel (beauty therapist), First Duty Free, JR Duty Free, LS Travel Retail, and Heinemann at major Australian airports where I developed strong sales, customer service, and administrative skills. I am a fast learner who thrives in busy, diverse workplaces.
I hold a Bachelor of Humanities (major in English) and a Diploma of Hotel Management, complemented by vocational study at Gold Coast Institute of TAFE. I leverage language skills in Thai (native), English (business level), and conversational Japanese to support international customers.
I bring proven expertise in beauty advising (Estée Lauder, Lancôme), sales assistance, and airport duty free operations, and I aim to contribute dependable, customer-focused results in retail or hospitality sales roles.
Experience
Work history, roles, and key accomplishments
Beauty Advisor
Heinemann
Jan 2018 - Jan 2020 (2 years)
Provided brand-led beauty advice (Lancôme/Estée Lauder) at Gold Coast Airport, driving product sales and delivering business-level English customer support.
Sales Assistant
LS Travel Retail
Jan 2014 - Jan 2018 (4 years)
Executed sales and client service at Gold Coast Airport duty-free, consistently meeting sales targets in a high-traffic retail environment.
Sales Assistant
JR Duty Free
Jan 2013 - Jan 2014 (1 year)
Supported duty-free retail operations, handled transactions and inventory, and contributed to a fast-paced team that served international travellers.
Beauty Therapist
First Duty Free
Jan 2012 - Jan 2013 (1 year)
Delivered beauty consultations and retail sales at an airport duty-free location, increasing customer satisfaction through personalized recommendations.
Sales Assistant
Sheraton Hotel
Jan 2009 - Jan 2011 (2 years)
Provided customer-facing sales and service in a high-volume hotel retail environment, building trust with guests and improving service consistency.
Education
Degrees, certifications, and relevant coursework
Gold Coast Institute of TAFE
Diploma of Hotel Management, Hotel Management
2008 - 2009
Completed a vocational Diploma of Hotel Management during 2008–2009.
Sheraton Hotel, Perth
Bachelor of Humanities, English
2007 - 2008
Undertook studies with a major in English during 2007–2008.
CUChiangmai University
Bachelor of Humanities, Humanities
1999 - 2003
Completed undergraduate studies with a focus relevant to humanities from 1999 to 2003.
Availability
Location
JapanAuthorized to work in
Job categories
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