Open to opportunities

Penthia Mncube

@penthiamncube

Message

I am an administrative professional delivering efficient executive support and process improvements.

South Africa

Message

What I'm looking for

I seek a collaborative role where I can apply administrative expertise, improve processes, support clients and grow professionally in a values-driven organisation.

I am a versatile administrative professional with 5+ years of experience supporting executives and operations teams using Microsoft Office Suite, Google Workspace and Zoom. I prioritize clear communication, reliable execution and smooth day-to-day operations.

I have driven business outcomes by assisting client onboarding, performing data reconciliation, analyzing and resolving claims, generating operational reports, and implementing processes that improved client satisfaction and recovered delinquent accounts. I have also coordinated recruitment screening, trained staff and managed departmental records to ensure consistent performance.

I am completing a BCompt in Financial Accounting and have pursued diplomas and virtual assistant training to expand my capabilities. I seek roles where I can apply my administrative expertise, support growth, and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Current

Office Administrator

Current

Kingdom Blue

Jul 2023 - Present (2 years 1 month)

Provided comprehensive administrative support to the operations team, managing task delegation, client communication, and issue resolution. Assisted client onboarding and data reconciliation to support business growth.

Administrative Support Onboarding Task Delegation Microsoft Office Google Workspace Zoom Client Communication

Claims Administrator

Kingdom Blue

Jun 2022 - Jun 2023 (1 year)

Analyzed and processed incoming claims, generated detailed reports to inform business decisions, and maintained accurate records. Managed client inquiries and complaints to ensure satisfaction and timely resolution.

Claims Management Data Analysis Reporting Records Management Client Relations Microsoft Excel CRM Attention To Detail

Administrative Assistant

Raizcorp

Nov 2019 - Apr 2022 (2 years 5 months)

Managed schedules, coordinated meetings, and maintained filing systems to ensure smooth office operations. Supported recruitment by screening and qualifying candidates and providing information for interviews.

Scheduling Meeting Coordination Recruitment Microsoft Office Communication

Office Consultant

Atlas Finance

Jul 2016 - Feb 2020 (3 years 7 months)

Oversaw branch administration, conducted staff training, and implemented strategies to recover delinquent debts. Cultivated client relationships and identified new business opportunities to support branch performance.

Staff Training Debt Recovery Client Relationship Management Process Improvement Customer Service Strategic Planning