At Freightera Logistics, I oversee Customer Care, Logistics Coordination, and Carrier Operations across remote teams working in multiple time zones. I build scalable workflows, SOPs, KPI frameworks, and operational dashboards that reduce bottlenecks and improve visibility.
I've grown with Freightera from Customer Care Representative to Logistics Coordinator, Team Lead, Logistics/Sales Manager, and Operations Manager. I built specialized teams across pricing, account management, logistics, and customer success, while improving A/R collections by 10–15% through SOP redesign.
I partner with leadership on operational strategy, forecasting, and organizational planning, and lead crisis management during high-pressure periods. I use AI-assisted tools to simplify repetitive work, strengthen reporting, and build a culture of accountability and ownership.
