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Anathi Bilibane

@anathibilibane

Patient Services Coordinator at MediQconnect who developed a follow-up system that improved patient satisfaction scores by 30%.

South Africa

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What I'm looking for

I’m seeking a role where I can use my experience in patient coordination, customer support, and administration to help deliver effective service and positive patient or customer experiences.

At MediQconnect, I scheduled appointments, entered doctors’ orders for medications, tests, and procedures, and coordinated communication between patients and healthcare providers. I developed and implemented a patient follow-up system that improved patient satisfaction scores by 30%.

As a Customer service advisor at Sigma connected, I supported vulnerable customers in soft collections and negotiated payment arrangements, achieving a 60% boost in recovery rates. I also addressed inquiries and disputes, maintaining an 85% first-contact resolution rate.

At Anthony Richards and associates, I managed correspondence, reception, and meeting schedules as an Office Administrator. I also reviewed debt documentation and issued letters of demand while liaising with clients.

Experience

Work history, roles, and key accomplishments

Patient Services Coordinator

MediQconnect

Feb 2025 - Jul 2026 (1 year 5 months)

Scheduled appointments, entered doctors' orders, answered patient inquiries, and managed patient care coordination. Developed a follow-up system that improved patient satisfaction by 30%.

Patient Coordination Appointment Scheduling Order Entry Patient Communication Follow Up Systems Call Handling

Customer Service Advisor

Sigma Connected

Jan 2023 - Jan 2025 (2 years)

Provided support to vulnerable customers in soft collections, negotiated payment arrangements, and resolved inquiries. Achieved a 60% boost in recovery rates and maintained an 85% first-contact resolution rate.

Customer Service Soft Collection Payment Negotiation Issue Resolution Escalation Handling Dispute Resolution Administrative Support

Office Administrator

Anthony Richards and Associates

Jan 2022 - Dec 2022 (11 months)

Managed correspondence, front-desk reception, scheduling, supplies, bookkeeping, and HR onboarding. Reviewed debt documentation, issued letters of demand, and liaised with clients, improving response times and follow-up rates.

Office Management Correspondence Management Scheduling Bookkeeping HR Onboarding Debt Documentation Client Relations