Available immediately for fully remote work from Antananarivo, Madagascar (UTC+3), 40 hours per week. Daytime working hours only, with occasional weekend support. I am seeking virtual assistance, customer support or recruitment coordination work using French, English and German.
Looking for a job
Anastasia ARTHYNAH LIVAH
@anatasiar
Virtual Assistant | Customer Support in French, English & German
MadagascarWhat I'm looking for
Trilingual virtual assistant and customer support professional fluent in French, English and German. My experience includes multilingual e-commerce support, customer complaints and dispute resolution, administrative follow-up and coordination with international teams. At Mada Ponton, I supported recruitment, screening and onboarding across Ireland, India and Madagascar, alongside French proofreading and partner outreach. At Physalis Front and Back, I handled customer inquiries and social media messages and translated product and marketing content into English and German. My earlier tour-guiding roles involved coordinating international visitors, local partners and changing itineraries. I have used Odoo. Based in Antananarivo, Madagascar, I am available immediately for fully remote work, 40 hours per week, during daytime working hours in Madagascar, with occasional weekend support.
Experience
Work history, roles, and key accomplishments
MP
Virtual Assistant and Site Manager
Mada Ponton
Jan 2023 - Aug 2025 (2 years 7 months)
Coordinated local activities and teams with international leadership. Supported candidate sourcing, screening, recruitment, onboarding and team follow-up in Ireland, India and Madagascar.
PB
Virtual Assistant
Physalis Front and Back
Jan 2021 - Aug 2022 (1 year 7 months)
Provided multilingual e-commerce customer support, handling inquiries and complaints. Responded to Facebook and Instagram messages and comments and supported content scheduling.
AV
Customer Success
ADM Value
Jan 2020 - Aug 2021 (1 year 7 months)
Handled customer complaints and resolved disputes for German-speaking customers, coordinating with internal teams to follow up and resolve cases.
DT
Trilingual Tour Guide
Dianhay Tour
Jan 2016 - Aug 2019 (3 years 7 months)
Guided cruise passengers in French, English and German. Coordinated excursions, groups, logistics and local partners, adapting to schedule changes and time constraints.
TT
Trilingual Tour Guide
Tropic tour and Travel
Jan 2014 - Aug 2015 (1 year 7 months)
Led cultural and historical tours in French, English and German. Prepared itineraries and coordinated visitor groups and local partners.
Education
Degrees, certifications, and relevant coursework
University of Antananarivo
Bachelor's degree, German Studies
2013 - 2016
Bachelor's degree in German Studies from the University of Antananarivo from 2013 to 2016.
GA
Goethe Institut Antananarivo
Deutsch Zertifikat, German Language
2011 - 2012
Deutsch Zertifikat in German Language from Goethe Institut Antananarivo from 2011 to 2012.
GH
Goethe Institut Hinterzarten
Deutsch Zertifikat, German Language
2009 - 2010
Deutsch Zertifikat in German Language from Goethe Institut Hinterzarten, Germany from 2009 to 2010.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MadagascarAuthorized to work in
Salary expectations
20k+ EUR
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