Open to opportunities

Fifaliana Angela RAVELONJANAHARY

@angelaravelonjanahary

Customer Support Specialist avec 1 an d’expérience multicanal, spécialisée en e-commerce B2C/B2B, disponible en télétravail.

Madagascar

Message

What I'm looking for

I am seeking a 100% remote customer service role in an e-commerce or customer-focused company where I can apply CRM and support skills, contribute to high CSAT, and grow professionally.

I am a Francophone customer service advisor with nearly one year of e-commerce experience, handling customer requests by phone, email, chat and social media across projects for Showroomprivé and The Bradery.

I consistently achieve excellent CSAT scores and have been recognized for managing complex requests; I work with Salesforce, Gorgias, Shopify, Rever, Notion, Slack and Teams to resolve orders, returns, refunds and Trustpilot reviews.

I hold a certificate in office tools from Orange Digital Center, have basic English proficiency, and I am looking for a 100% remote role where I can apply my dispute-resolution, B2B support and customer-focused skills to improve satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Conseillère Service Client

Current

ADM Value

Nov 2024 - Present (9 months)

Provide French-language customer support for e-commerce clients (Showroomprivé, The Bradery), handling phone, email, chat and social media inquiries; manage orders, returns and international disputes while maintaining excellent CSAT.