AHAndry Herinirina
@andryherinirina
Experienced administrative and customer-service professional with e‑commerce and marketing expertise.
MadagascarWhat I'm looking for
Je suis une professionnelle polyvalente en administration d'entreprise commerciale, spécialisée en relation client, communication et support e‑commerce.
J'ai commencé en centre d'appels comme téléconseillère puis j'ai évolué vers des responsabilités en communication et marketing, assurant la correspondance entre siège, antennes régionales et partenaires.
De 2016 à 2018 j'ai occupé le poste d'assistante de direction générale, réalisant toutes les tâches administratives liées à la direction, et depuis 2016 j'exerce aussi en support clientèle e‑commerce et gestion de boutiques en ligne.
Je suis organisée, sérieuse et orientée service : j'apporte une forte capacité d'écoute, résolution de litiges, gestion des réclamations et polyvalence pour soutenir la croissance opérationnelle d'une équipe ou d'une PME.
Experience
Work history, roles, and key accomplishments
Gestionnaire de Boutiques en Ligne
Self Employed
Jan 2021 - Present (4 years 9 months)
Operates and manages personal online stores since 2021, overseeing sales, customer service, order fulfilment and shop administration.
Assistante Virtuelle E‑commerce
Freelance
Jan 2016 - Dec 2021 (5 years 11 months)
Provided virtual customer support for e-commerce stores handling pre/post-sale inquiries, email and social media management, live chat, claims and shipment dispute resolution from 2016 to 2021.
Assistante de Direction
INISAR
Jan 2016 - Dec 2018 (2 years 11 months)
Assisted the general management with administrative duties, reception, appointment scheduling and document organisation, ensuring smooth executive operations between 2016 and 2018.
Responsable Communication
INISAR
Jan 2010 - Dec 2016 (6 years 11 months)
Managed communications and marketing efforts, coordinated correspondence with regional offices and partners, and organised events and outreach activities between 2010 and 2016.
Vacataire Accueil Consulaire
Consulat de France
Jan 2011 - Dec 2011 (11 months)
Handled public reception, registration of French nationals and processing requests for national ID cards and passports in 2011.
Téléconseillère
Vocalys
Jan 2005 - Dec 2005 (11 months)
Performed outbound calls for appointments, sample distribution and market studies in 2005, contributing to customer acquisition and data collection.
Commerciale
APMA / New Magazine
Jan 2004 - Dec 2004 (11 months)
Prospected and followed up with clients to sell company products, conducted client retention activities and sales follow-up in 2004.
Education
Degrees, certifications, and relevant coursework
AFAlliance Française
DELF B2, French Language
2013 - 2013
Obtained DELF B2 certification in French at the Alliance Française in 2013.
IMGAM
Licence en administration d'entreprise commerciale, Business Administration
2002 - 2004
Completed a Licence in business administration with a marketing option from IMGAM between 2002 and 2004.
IEF ACEEM
Baccalauréat série A2, General Secondary Education
2000 - 2000
Obtained the Baccalauréat série A2 from IEF ACEEM in 2000.
Tech stack
Software and tools used professionally
Availability
Location
MadagascarAuthorized to work in
Job categories
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